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Chat API (REST) Exit Survey JSON data handled incorrectly
Hey there, I'm trying submit some Exit Survey data but I ran into the following issue: If I submit this JSON:{ "survey": { "id": 61893, "question": { "answer": "34", "id": 1390123 }...
View Articlegetting custom variables from chat REST api
i'm trying to get the custom variables i had set from the chat REST api.i do a GET request to https://dev.liveperson.net/api/account/<my account number>/chat/<my chat session...
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
View ArticleHaving trouble signing Agent REST Api.
I am having trouble calling Agent API with oauth signature. I created and app and got my consumer_key and consumer_secret. Then I installed the app and got my token key and password. I used the sample...
View ArticleReal-time chat dashboard
We're looking to develop a real-time web-based dashboard for information like:Total chats: Shows how many chats occurred during the specified period.Queued visitors: Shows how many visitors were...
View ArticleAbout connecting IBM Watson
Hi, I would like to know whether IBM Watson and LiveEngage would be connected or not.If someone knows about APIs or how to connect them, let me know about it. Thanks.
View ArticleGetting Abandoned Chats in Transcript Export
Hi there, We are trying to get abandoned chats into our transcript XML export, so we have a complete picture of all initiated chats. I've found a link on the LivePerson site that instructs you on how...
View ArticleEmbedded Chat Window Sample - code not working as-is
I tried to load up the sample code from the Embedded Chat Window article. I'm sure the JS API is working fine, but I just wanted to alert the author/dev community that the sample code doesn't appear to...
View ArticleCant modify prechat skill question
Hi! During prechat skill configuration, I can not modify the skill set, and creating another pre-chat survey automatically assigns one "wrong" skill:While editing the skill question, the Answer List...
View ArticleChat JavaScript v3 Coming Soon & Chat JavaScript v2 Phase Out
Dear LivePerson Developers, I'd like to announce our upcoming version of JavaScript v3 which will be released soon. In order to concentrate our efforts on the new version, we are now phasing out our...
View ArticleChat Transfers
I have defined Chat transfers as such:Reassign - Allows agent to transfer to another skill group within the same account. Inter-Account - Used when there is a chat transfer, from one skill to another...
View ArticleInvite to chat opens custom chat window
Hi there, Is it possible to make somehow the original "Invite to chat" banner open a custom chat window (developed by API)? Thank you in advance!Viktor
View ArticleAdding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
View ArticleNull for uri: availableSlots
I am using Jersey to access the RESTful Agent API. when ever I access the any of the various calls under agentSession, such as info or availability i get a valid response back, see the following log...
View ArticleChat rings and no one is there.
I have an issue currently across multiple agents where their computer will ring, but no chats are there. They have hit the gray refresh button at the bottom left of the page, but does not have any...
View ArticleHow Do I initiate a live chat?
I'm not sure how to actually initiate a chat with people on my website. In other words, not waiting for them to start one with me? -
View ArticleTuenti IOS and android.
Hi! This is the first issue we contacted you about "First, we have purchased a LivePerson license for the integration of your services in Peru.We have created several development accounts (one small,...
View ArticleAPI Integration
Hi, I want to fetch all agents list and chat history of my account, can I accomplish this task by liveperson. --Thanks!
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Android SDK
Hi guys, currently i'm integrating the Liveperson to our Android application. I use this link App SDK Integration Guide - Android but somehow it's pretty hard to understand whats next, i already set...
View ArticleThank You: Follow Up Action Items
Hello Everyone, I would like to thank you for your time and engagement on Tuesday at the User Group. We had a very interesting mix of attendees, and I hope you found the presentations...
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