Hi,
My name is Charles Gonzales a Real Time Analyst. I was hoping someone could help me with my project. The issue that I have encountered is that in my Live Person Admin Console all sites or enterprise working with my client is showing up. We have a total of 7 sites from across the world and all the data for all sites is showing up in the console.
The project that I am working on is I am trying to create an interval report that should be able to show us the Volume of chats that we are receiving per interval and the Service Level that we are getting per interval for the Manilla Site/Group only.
I am aware that we can pull up Service Level Reports and Chat Volume Reports per day and per hour, but I am really not sure if it is possible to pull up the ones for one site/group only.
I did try to check custom reports but It would not allow me to pick a specific group or site or even individual operators. I was hoping you could point me to the right direction. 
Looking forward to your reply.
Kind regards,
Charles "Nap" Gonzales