Hey,
I'm using the LP JavaScript API version 3 and I recently added the monitor tag in my application. The tag itself works just fine - I see the users that are In Site, I pass/update custom variables and stuff like that, but when I try to open a chat via the JS API by calling the requestChat method things get messy. Instead of a chat request for the monitored user, I get a new node in the Agent Console, thus losing all the data from the monitor tag.
I looked for an answer in the Chat API docs and saw that you can pass a parameter visitorSessionId in the requestChat and "create pipeline reports from the page monitoring to the chat", but I can't find a way to get the session id from the monitor tag (if this is the way to do it in the first place 
).
If anyone has a solution for this I'd highly appreciate it.
Cheers,
Mike