I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux.
I downloaded a copy of liveperson, and managed to get it running with WINE. I thought everything was going well, but after I started everything up, added my operators, embedded the code in the webpage I ran into a terminal problem.
Customers(me testing as a customer) could click on the chat button, this would load a window. They could type in there, yet I could not see in the agent console what they were typing. Me (as an operator) could type in the agent console to them, they could see this, but again, there was no recording of what I had said, or they had said in the agent console, which made the tool impossible to use live.
I was directed by a very helpful liveperson support member to the new browser version of the agent console, but was basically told my computer didnt support this *because I use linux*.
1) Does anyone have any solutions (we would not change back to windows) and
2) Isnt it time liveperson starts supporting linux distributions? More and more companies are moving down the open source route, and it seems liveperson are not only limiting their support area, but also losing potential customers (such as me, who would have began using live person asap if it had worked for us).