Personalized Canned Responses
Currently, Canned Responses are set at the Group Level and cannot be modified by individual users. It would be useful, since each person has a different style and method of communicating, that the...
View ArticleDisconnected Chats
Is there a report that indicates how many times an operator presses the End Chat button?
View ArticleReport for chat transfers from agent to skill
Hi, The transfer report on the Enterprise account only show transfers from Operator to Operator or from Skill to Skill.Where or how can we see transfers from agent to skill? Regards, Bryan
View ArticleChat on Facebook
I am not techie at all, but I am trying to work through the info on how to implement chat on to my company's Facebook Page. On our webpage, we have a time based invitation, the button is not on the...
View ArticleDoes LP javascript chat API (plugin) support Blackberry devices?
The chat API(Plugin) works fine for IOS. but it does not work on blackberry 9550.I check the RIM web site, blackberry 9550 definitely support javascript. Any one has ever tried the chat API from...
View ArticleAgent API - If ACD is enabled and Auto Accept is On
Hi,My question is, if and how the agent API support the "Auto Accept" functionality for incoming chats, while the ACD is enabled?
View ArticleDynamic Chat Invitations?
Hi, we're planning to launch a test program that would expand the availability of chat to some other locations on our site. We don't really know what the demand will be, and we have limited agent...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleChat on Facebook
I am not techie at all, but I am trying to work through the info on how to implement chat on to my company's Facebook Page. On our webpage, we have a time based invitation, the button is not on the...
View ArticleAgent API - Retrieving the Available Skills
Hi, I've found some problem in Agent API.While the documentation is saying thatRetrieving the Available SkillsReturns the available skills to transfer a chat. The list includes all skills that have at...
View ArticleRepeat incoming chat sound option in new console
In the previous console one could configure the incoming chat/call sound to repeat forever, this was very good if an agent was away from their desk when the sound initially went off or is not looking...
View ArticleChat-to-call escalation
Hello,we have developed our own customized chat window in html and javascript. How can I setup the chat-to-voice escalation procedure
View ArticleMarco List?
In the email that is sent by the offline survey there is a macro for VisitorIP -- Message sent from IP: {visitorIP}. In the system messages there are few others (primarily {name}). Is the a list of all...
View ArticleAgent API - Retrieving the Available Skills
Hi, I've found some problem in Agent API.While the documentation is saying thatRetrieving the Available SkillsReturns the available skills to transfer a chat. The list includes all skills that have at...
View ArticleWildcards in Transcript Searches
Are there any wildcards for the Custom Variables? Since there are thousands of different values in there, I'd love to put in "partner-*" to get any transcript that has a custom variable that starts...
View ArticleTranscript Export including ratings and comments.
Hey guys, It has come to my attention that the regular transcript export function does not include ratings and comments. This is something that i am quite surprised about. During a chat with one of...
View Article"Chat is not allowed" error
Hi, I am trying to integrated LP Chat into my product using C# REST API. But starting on last Friday, I am getting the "Chat is not allowed" error. <?xml version=\"1.0\" encoding=\"UTF-8\"...
View ArticleDoes LP javascript chat API (plugin) support Blackberry devices?
The chat API(Plugin) works fine for IOS. but it does not work on blackberry 9550.I check the RIM web site, blackberry 9550 definitely support javascript. Any one has ever tried the chat API from...
View ArticleAPI for retrieving "canned responses"
Hello, I'm implementing Agent application using Agent REST API. How can I retrieve "canned responses" configured in Admin Console? What API should I use?
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Setting up an audit rule for negative ratings
Hi Adrian, I am having trouble setting up an audit rule for any negative ratings after an exit survey has been completed, i followed the details giving in the implementing chat audit however I have...
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