A number of customers have highlighted they feel thay are going outside our site when using the knowledgebase. The main reason being is that it cannot be branded on our own company colours?
Any ideas?
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Can the knowledgebase facility be branded for your own company
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Wordpress - How to install Button
I tried to setup the chat button in a WordPress website that I host on my servers. I have the LiveEngage tag installed, which works fine. But I cannot seem to get a button to appear.
I tried http://community.liveperson.com/docs/DOC-1405 but it didnt work.
I am using the button code and pasting it into a text widget, as the above document describes, but this just provides a blank white space. Looking at the code, I would expect a blank white space, since it does not reference any source for the image. The code (disguised) is <div id='LP_DIV_5555118287465' style='width:171px;height:88px;'></div>. How does this provide an image?
Can someone advise me? I'm sure this is a common question.
Thanks,
Steve
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LivePerson works only with local admin rights
Hello,
I'm installing the LivePerson application and it gets installed in the Program Fies (x86) folder. Unless I add the user account to the local aministrators local group the application will not open. I get the failed to lauch application. Exception description java.lang.NullPointerException error and another error related to Synthetica License. I have picked the option to run as administrator and gave it rights to the LivePerson folder and removed the inherited permissions to no avail. Is there a registry entry or something that I'm not configuring correctly to run this application without local admin rights?
Thanks,
Luis
System Infrastructure Administrator.
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Adding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
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Is this the right forum? (Trying to style my chat popup window).
I have inherited this project from another developer. I thought it would be much easier to apply css to this, or least find out how to do so. I even tried inserted a JQuery CSS statement into the window.open
<a class="live-chat-link" onclick="launchChat();return false;">Live Chat</a>
<script>
function launchChat(){
window.open("/chat", "_blank", "width=410, height=400");
$(.LPMcontainer).css("border", "none");
$(.LPMoverlay).css("border", "none");
)}
</script>
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Using the Lightbox Effect
For the life of me, I can not figure out how to use it after it has been added to my account.
Usage instructions: Once you add the Lightbox application to your account, use it by placing it as an action within a visitor rule you create.
I can not find any action related to it at all though.
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Invitation images appear behind flash - How can I solve it?
Hi
We have encountered a problem with the Invitation images - it appears behind our Flash and the user doesn't see it.
my site is: https://secure.first-services-games.com/lottozone.aspx
I've had read the support post: http://base.liveperson.net/hc/s-5296924/cmd/kbresource/kb-9016761685418881945/view_question!PAGETYPE?action=view&documentid=346273&ticket=LTK47401381954X
I've implemented support 1 advice - and it's ok on explorer but not on other browsers.
I can't use solution 2:wmode="opaque" or wmode="transparent"- since it causes other problem in my flash application.
The implementation code of liveperson I'm using is:
-------------------------
function openLivePerson(id, email) { var baseLivePersonURL = "https://server.iad.liveperson.net/hc/55738640/?cmd=file&file=visitorWantsToChat&site=55738640&byhref=1&VISITORVAR!playerId=##playerId##&VISITORVAR!playerEmail=##playerEmail##&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a"; baseLivePersonURL = baseLivePersonURL.replace(/##playerId##/, id); baseLivePersonURL = baseLivePersonURL.replace(/##playerEmail##/, email); window.open(baseLivePersonURL, "chat55738640", "width=320, height=240"); }
var lpMTagConfig = { 'lpServer': "server.iad.liveperson.net", 'lpNumber': "55738640", 'lpProtocol': "https" }; function lpAddMonitorTag(src) { if (typeof (src) == 'undefined' || typeof (src) == 'object') { src = lpMTagConfig.lpMTagSrc ? lpMTagConfig.lpMTagSrc : '/hcp/html/mTag.js'; } if (src.indexOf('http') != 0) { src = lpMTagConfig.lpProtocol + "://" + lpMTagConfig.lpServer + src + '?site=' + lpMTagConfig.lpNumber; } else { if (src.indexOf('site=') < 0) { if (src.indexOf('?') < 0) src = src + '?'; else src = src + '&'; src = src + 'site=' + lpMTagConfig.lpNumber; } }; var s = document.createElement('script'); s.setAttribute('type', 'text/javascript'); s.setAttribute('charset', 'iso-8859-1'); s.setAttribute('src', src); document.getElementsByTagName('head').item(0).appendChild(s); } if (window.attachEvent) { window.attachEvent('onload',lpAddMonitorTag); } else { window.addEventListener("load", lpAddMonitorTag, false); }
------------------------
Is where any other solution I am missing? I have to find a way to solve this problem.
Thanks
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Warning icon in Agent Console
Hi,
I see a warning icon on the left of the customer name in the Agent Console customers grid.
What that means? Is there a development problem on the Chat Window?
I found this in documentation:
Contact ID: The IP address of the visitor or the name they enter in the Pre-chat survey. When the visitor has previously visited your website and engaged in chat sessions, an icon is displayed to the left of the Contact ID.
I attached a image highlighting the icon I'm talking about. Is that the icon that shows that the customer has previously visited your website and engaged in chat sessions?
Thank you,
Dan
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Null for uri: availableSlots
I am using Jersey to access the RESTful Agent API. when ever I access the any of the various calls under agentSession, such as info or availability i get a valid response back, see the following log statements.
1 * Client out-bound request
1 > Authorization: OAuth oauth_signature="u50VLUIe6Vq%2B%2FiIdqZ7eV5ru8MI%3D", oauth_nonce="2750e2d8-6c5b-4a84-9262-13daa21877cb", oauth_version="1.0", oauth_consumer_key="0a14003f34404de6a5c6c521e1361797", oauth_signature_method="HMAC-SHA1", oauth_token="c23141d49afc443abac4e5c200fa5633", oauth_timestamp="1348505498"
1 >
1 * Client in-bound response
1 < 200
1 < Content-Length: 336
1 < X-Powered-By: ASP.NET
1 < P3P: CP="NON BUS INT NAV COM ADM CON CUR IVA IVD OTP PSA PSD TEL SAM"
1 < Content-Type: application/xml
1 < Server: Microsoft-IIS/6.0
1 < Date: Mon, 24 Sep 2012 16:54:43 GMT
1 <
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><info><link href="https://dev.liveperson.net/api/account/P17392557/agentSession/326695936/info" rel="self"/><agentName>Peter</agentName><displayName>Peter</displayName><loginName>peter</loginName><id>4</id><maxChats>1</maxChats><availability><chat>Away</chat></availability></info>
[INFO ] 2012-09-24 10:56:39 org.familysearch.ws.rt.servlet.LoggingFilter.access - ramesbury-ThinkPad-W520/127.0.1.1 ,"Mon Sep 24 10:56:39 MDT 2012","2012-09-24","10:56:39","null","POST","/community/ask/v1/chat/testchat","null","204","null","No Content","259","null","null","null","null","127.0.0.1","Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/536.11 (KHTML, like Gecko) Ubuntu/12.04 Chromium/20.0.1132.47 Chrome/20.0.1132.47 Safari/536.11"
When ever i attempt to call availableSlots passing in any of the query parameters, i get back a response that the uri is null, see the folowing log statement.
1 * Client out-bound request
1 > Authorization: OAuth oauth_signature="DiQvCuulvvjO1qsEMVhl24rFoQA%3D", oauth_nonce="619d093e-f127-4799-9464-077fae3fce64", oauth_version="1.0", oauth_consumer_key="0a14003f34404de6a5c6c521e1361797", oauth_signature_method="HMAC-SHA1", oauth_token="c23141d49afc443abac4e5c200fa5633", oauth_timestamp="1348505502"
1 >
1 * Client in-bound response
1 < 404
1 < Content-Length: 256
1 < X-Powered-By: ASP.NET
1 < P3P: CP="NON BUS INT NAV COM ADM CON CUR IVA IVD OTP PSA PSD TEL SAM"
1 < Content-Type: application/xml
1 < Server: Microsoft-IIS/6.0
1 < Date: Mon, 24 Sep 2012 16:54:47 GMT
1 <
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><error><time>2012-09-24T12:54:47.227-04:00</time><message>null for uri: /api/account/P17392557/agentSession/326695936/availableSlots?v=1&agent=Peter</message><internalCode>28</internalCode></error>
[INFO ] 2012-09-24 10:56:42 org.familysearch.ws.rt.servlet.LoggingFilter.access - ramesbury-ThinkPad-W520/127.0.1.1 ,"Mon Sep 24 10:56:42 MDT 2012","2012-09-24","10:56:42","null","POST","/community/ask/v1/chat/testchat","null","204","null","No Content","116","null","null","null","null","127.0.0.1","Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/536.11 (KHTML, like Gecko) Ubuntu/12.04 Chromium/20.0.1132.47 Chrome/20.0.1132.47 Safari/536.11"
I see that the & is being encoded at some point, but I am not sure where or how to prevent it.
Following are the code snipets that i think are important.
private static final String URI_AGENT_SESSION = "https://dev.liveperson.net/api/account/%s/agentSession/%s/%s?v=1";
public void agentSession(String session, String URI) {
WebResource webResource = authenticate(String.format(URI_AGENT_SESSION, ACCOUNT_ID, session, URI));
ClientResponse clientResponse = get(webResource.getRequestBuilder());
}
public void agentSession2(String session, String URI) {
WebResource webResource = authenticate(String.format(URI_AGENT_SESSION, ACCOUNT_ID, session, URI));
webResource = webResource.queryParam("agent", "Peter");
ClientResponse clientResponse = get(webResource.getRequestBuilder());
}
private WebResource authenticate(String URI) {
OAuthParameters parameters = new OAuthParameters();
OAuthSecrets secrets = new OAuthSecrets();
parameters.signatureMethod(SIGNATURE_METHOD);
parameters.consumerKey(CONSUMER_KEY);
parameters.setToken(TOKEN_KEY);
parameters.setVersion(OAUTH_VERSION);
parameters.nonce();
parameters.setTimestamp(date);
secrets.consumerSecret(CONSUMER_SECRET);
secrets.setTokenSecret(TOKEN_SECRET);
Client client = Client.create();
client.addFilter(new LoggingFilter(System.out));
WebResource resource = client.resource(URI);
OAuthClientFilter filter = new OAuthClientFilter(client.getProviders(), parameters, secrets);
resource.addFilter(filter);
return resource;
}
private ClientResponse get(WebResource.Builder builder) {
return builder.get(ClientResponse.class);
}
Any thoughts on why this uri is coming back as null?
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Implementing a Chat Button Block in PHP-Fusion
Hi,
Sorry for the Noob post,
I'd come across this post: Implementing a Chat Button Block in PHP-Fusion and thought I'd have a go putting it on my site. I've gone to Chat Channels - ChatChannels Beta #005 - Bukkit and downloaded the ChatChannels.jar file. But Now I'm a bit stumped as what to do next with the .jar file and where I get the Site ID from as it states in the instructions on the Implementing a Chat Button Block in PHP-Fusion page.
Anyone able to help me please?
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Proper way to handle multiple consecutive chats (avoiding split session issue)
Hi there,
I'm working on implementing a custom chat UI using mTag and the Javascript API. Everything works fine as far as tracking visitors and initiating a single chat. However, on the next (2+ chats), I'm running into the split session issue. I've read up on the cause of the issue (Split Sessions issue | LivePerson Connect) and it sounds like this is an intentional design decision made to handle concurrent chat sessions. But it still affects consecutive chats. I designed my site to check for and prevent concurrent chats from happening with a single visitor/session so that's not a issue. My question is, what is the proper way to implement a multiple (one after another) chat scenario? I don't want to lose the custom variables, page history, and browser info (netscape issue) after each chat.
Should I be resetting the mTag variables after each chat? If so, how would I do that? They seem to get stuck in the "reset" (gray) state after split session occurs.
Or should I be doing something more explicit to mark the "end" of the previous chat? Right now I'm calling endChat() and disposeVisitor() when the user ends the chat.
Thanks, Kyle
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Setting Up Custom Variables
Hi
I try to set up custom variables to the visitors, i just need to send some data on the visitors, when they login/starting chat.
in order to so i need to add plugin to the system.
I have developerSmall Businessaccount
I try to follow this articlehttps://connect.liveperson.com/docs/DOC-1048
"From the Admin Console select: Rules > Visitors Rules > Campaigns (tab)."
there is noCampaigns tab on my Rules page
can anyone give me a hint how to continue?
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blank chat page in https://sales.liveperson.net/hc/6616508/?cmd=file&file=visitorWantsToChat&site=6616508
Hello Team
In my network we see a blank chat . But outside I can see that the chat page is generated correctly.
When I reviewed with fiddler tool I can see :![blank_inside_network.png]()
when I´m in the network of my company only has been generated:
Cookie: LivePersonID=-51401237126539-1346190248:-1:-1:-1:-1;
LivePersonID=LP i=51401237126539,d=1342820155
LivePersonID=LP i=51401237126539,d=1342820155
But outside:
Cookie: LivePersonID=-5520924418802-1346182630:-1:-1:-1:-1;
HumanClickKEY=2770403023094890194;
HumanClickSiteContainerID_6616508=STANDALONE;
HumanClickCHATKEY=7781279468197942210;
LivePersonID=LP i=5520924418802,d=1346182630
HumanClickKEY=2770403023094890194;
HumanClickSiteContainerID_6616508=STANDALONE;
HumanClickCHATKEY=7781279468197942210;
LivePersonID=LP i=5520924418802,d=1346182630
is I use instead the second inside my net, the complete page is generated.
So , I believe this is a issue in ours ports, firewall, or permissions creating some kind of cookies.
Could you help me with this please?
help me to know which ports need be opened on firewall?
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Adding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
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DataAccess error since last Saturday (May 30)
Hi,
We have been using DataAccess for retrieving files for over 2 years now. We are running a daily script that logs in to the DataAccess API, reads the available files and retrieves the new files, so they can be loaded to our datawarehouse. Process has been running without any problems, till last Saturday. Now we're getting an error message saying: ERROR: White spaces are required between publicId and systemId. Anyone else that has experienced the same problem and knows how to solve it? I suspect there has been some kind of change on LivePerson side, because we haven't made any change on our side and it was working fine before. Best regards, Geert
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Get locale using API
Hi,
I am developing virtual agent using REST LP API which will be capable of transferring conversation to real agents. So, is there is any way of getting User locale using API, i need it in order to produce response on correct language since my virtual agent should be working with different locales?
Thanks in advance
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Sometimes ${vars} don't translate to the relevant value for Operator Alerts
We use operator alerts to pass data to a remote server and record information about the user in our CRM system. For about 1 out of 100 cases, the variables used for the operator alert are not translated to their respective values.
For example:
The custom variable ${vars.ActivityId} should be replaced with the value passed to LivePerson for this field. Most of the time this works, but some of the time the operator alert just sends the variable name ${vars.ActivityId}, instead of the actual value.
Has anyone seen this behavior before? Is it a known issue?
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Adding LivePerson Chat to website.
Hi. I wanted to add LivePerson chat to website. I want to bring my customers chat from LivePerson. How can i do it? I have seen that some companies have LivePerson chat on their websites, but i don`t know from where i can get my ID and other things to run it. Please help me. Thanks from above.
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What causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean exactly?
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Chat Key Cookie Does Not Match Visitor Chat Key
Hello,
My business uses live person for Live chats between users and the customer service desk. One of our users is getting this message when trying to open a live chat. Interestingly they also receive this message when they click on the chat with us button on LivePerson's homepage. It must be profile related, as it works fine on another computer and it works fine for me on her's. I've cleared temp, files cookies, pretty much reset internet explorer back to defaults. The error still occurs. I could probably recreat the users profile on the computer but I would like to know what casues the error. Any one have any Ideas?
Thanks.
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