Today when I launched the LivePerson Agent Console, it started the usual download, then threw a " Failed to launch application. Exception description java.lang.NullPointerException." This was soon followed by a Synthetica License Warning saying "It looks like you are using an invalid or outdated Synthecita license. Pleae post your License Registration Number to the Support Center and request a valid license key."
I've never heard of Synthetica.
When I uninstall my LivePerson Agent Console (via Programs and Features), then go here to download it: http://community.liveperson.com/docs/DOC-1251, the same thing happens; it starts to run the download then throws the " Failed to launch application. Exception description java.lang.NullPointerException" error.
Has anyone ever reported this?
I see that others have posted the problem (not for LivePerson) and the only advice I found was that this is a JDownloader bug and to change "style". (I have little idea what this would involve.)
I *thought* I saw in a page that listed Agent Console requirements that it requires a 32-bit Java. But I can't find that page to confirm this. I did uninstall my 64-bit Java and installed a 32-bit version, but that didn't help.
So I'm hoping someone else has run into this problem and found the solution here.
Thanks,
Willie Williams, Lionbridge