Running Chat Window within an overlay
Anyone know how to invoke the chat window from an overlay and have the chat window still displayed from within that overlay once it starts up?
View ArticleInvite to chat opens custom chat window
Hi there, Is it possible to make somehow the original "Invite to chat" banner open a custom chat window (developed by API)? Thank you in advance!Viktor
View ArticleURL to chat window
Hello! I want to make an image link to the standard LP chat window without having to create a new button in the Admin Console. I'ved tried making the button link to...
View ArticleLongest Wait Time in Chat API
I am working on creating a monitor for our chat agents and management team to be able to monitor our chat queue times. We currently are using the Estimated wait time that exists in the chat api,...
View ArticleSample code for IOS Native App ?
Is there sample code for using the IOS Native App library? I've followed the instructions: iOS | Basic Integration and Native iOS Advanced Integration (library v2.0) As best I could, but I think that I...
View ArticleOperator Alerts - Populating HTML (URL String) with value from pre-chat survey
Hi, I am trying to integrate a web-page within the LP operator console through operator alerts. I am trying to populate the html/URL string with value of an answer from Pre-chat survey, but am not able...
View ArticleApplication actions, macro for agent name
I have a question about the application action send notification to server, we want to send some variables to a CRM webservice after a chat is completed and we don't want to include the full chat...
View ArticleProper way to handle multiple consecutive chats (avoiding split session issue)
Hi there, I'm working on implementing a custom chat UI using mTag and the Javascript API. Everything works fine as far as tracking visitors and initiating a single chat. However, on the next (2+...
View ArticleRunning Chat Window within an overlay
Anyone know how to invoke the chat window from an overlay and have the chat window still displayed from within that overlay once it starts up?
View ArticleFiltering Canned Responses
When searching for canned responses is there a way to search for canned responses and only have the search results displayed. Currently a search just highlights the search results in bold and the...
View ArticleHow to add a link that launches the LiveChat Application
Hello!On a website, I want to add a link - for example Chat With Us - that launches the LiveChat Application for visitors to use. How do I do that? What function should I call onclick?Thank you!
View ArticleUtilize APIs to pour a glass of beer - brilliant
This is a true disrupt implementation of Twitter API & Siri - very cool. Desc:Siri texts “pour me a beer” to Beeri’s Twitter account while Beeri’s onboard Arduino Uno w/WiFi shield polls the...
View ArticleAgent Console suddenly fails to launch
Today when I launched the LivePerson Agent Console, it started the usual download, then threw a " Failed to launch application. Exception description java.lang.NullPointerException." This was soon...
View ArticleExcluding messages from the transcript
Hi I'm sending system messages via the chat interface which I don't want to show up in any transcripts.How can I completely exclude these messages? I've achieved partial success by sending plain-text...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View Articleliveperson in ubuntu.
Hello I dont know if I am asking in the correct place or not, but here goes. I am trying to get liveperson to run in ubuntu 10.04, with sun_java. Now i can get the software running but it wont allow...
View ArticleApplication actions, macro for agent name
I have a question about the application action send notification to server, we want to send some variables to a CRM webservice after a chat is completed and we don't want to include the full chat...
View ArticleTranscripts in Email - time zone
We can check the chat transcripts in reporting & analytic where we can see the transcripts in CET time zone, which right. On the other hand we set up the rule to mail the transcript to our email...
View ArticleLinux (Ubuntu 10.04 i586) - Recent Java Changes
Sun Java 6 will no longer be supported: https://wiki.ubuntu.com/LucidLynx/ReleaseNotes/Java6Transition We just switched our Ubuntu machines from Sun Java 6 to OpenJDK 7. LivePerson works OK on...
View ArticleRunning Chat Window within an overlay
Anyone know how to invoke the chat window from an overlay and have the chat window still displayed from within that overlay once it starts up?
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