Excluding messages from the transcript
Hi I'm sending system messages via the chat interface which I don't want to show up in any transcripts.How can I completely exclude these messages? I've achieved partial success by sending plain-text...
View ArticleFiltering Canned Responses
When searching for canned responses is there a way to search for canned responses and only have the search results displayed. Currently a search just highlights the search results in bold and the...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleCORS and Agent API
Hi, Does the Agent API support CORS? I'm working on a front-end browser application using it and am having problems calling it via jQuery as there doesn't seem to be a Access-Control-Allow-Origin...
View ArticleHow to obtain sessionkey to resume chat in parent window?
Hello, I am currently trying to obtain the sessionkey and resume a chat in the parent window after it was started in the default popup window. However, I did not find a way through the monitoring API...
View ArticleURL to download reports
All, I found the PDF that describes how to download reports in XML format (or have them sent to an FTP server), using the report export feature. Is there any way to use a URL to get the reports in...
View ArticleApplication actions, macro for agent name
I have a question about the application action send notification to server, we want to send some variables to a CRM webservice after a chat is completed and we don't want to include the full chat...
View ArticleOperator Alerts - Populating HTML (URL String) with value from pre-chat survey
Hi, I am trying to integrate a web-page within the LP operator console through operator alerts. I am trying to populate the html/URL string with value of an answer from Pre-chat survey, but am not able...
View ArticleFiltering Canned Responses
When searching for canned responses is there a way to search for canned responses and only have the search results displayed. Currently a search just highlights the search results in bold and the...
View ArticleHow to obtain sessionkey to resume chat in parent window?
Hello, I am currently trying to obtain the sessionkey and resume a chat in the parent window after it was started in the default popup window. However, I did not find a way through the monitoring API...
View ArticleThe LiveChat Facebook App
Hi, I am working on adding the LiveChat to a Fan Page that I have and it does not seem to work. I added in the account number but when I pull up the app it says the chat is offline. Do I need to add my...
View ArticleOperator console error on connection
Hi, I am having some problem log in with the last operator console send by Ariel: When login I get an "Internet Connection problem ...", but that's false. I found the solution: change a registry key :...
View Articlehow to know if liveperson servers are down ?
Hello, Regarding the chat solution, I would like to know if there is a way to know if your servers are up or down ? I absolutely need to avoid displaying a 404 error on the website i m working on thank...
View ArticleRunning Chat Window within an overlay
Anyone know how to invoke the chat window from an overlay and have the chat window still displayed from within that overlay once it starts up?
View ArticleFiltering Canned Responses
When searching for canned responses is there a way to search for canned responses and only have the search results displayed. Currently a search just highlights the search results in bold and the...
View ArticleExcluding messages from the transcript
Hi I'm sending system messages via the chat interface which I don't want to show up in any transcripts.How can I completely exclude these messages? I've achieved partial success by sending plain-text...
View ArticleCan't login into test account
I'm not able to login into test account. I always get "Server is Busy. Please try again".
View ArticleProper way to handle multiple consecutive chats (avoiding split session issue)
Hi there, I'm working on implementing a custom chat UI using mTag and the Javascript API. Everything works fine as far as tracking visitors and initiating a single chat. However, on the next (2+...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleInvite to chat opens custom chat window
Hi there, Is it possible to make somehow the original "Invite to chat" banner open a custom chat window (developed by API)? Thank you in advance!Viktor
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