I have a question about the application action send notification to server, we want to send some variables to a CRM webservice after a chat is completed and we don't want to include the full chat transcript. I didn't see a macro or a variable we can use to send the name of the agent who handled the chat. Is there a variable or a macro we can use to get the name of the agent? Or is the agent name only included in the full transcript XML?
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