Liveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleHow to obtain sessionkey to resume chat in parent window?
Hello, I am currently trying to obtain the sessionkey and resume a chat in the parent window after it was started in the default popup window. However, I did not find a way through the monitoring API...
View Articleapi key for creating embedded chat window
Hi, Im trying to get the embedded chat window to work by following the instructions here: Embedded Chat WindowI've tried to create my api key but after a month of waiting the request was declined the...
View ArticleCan't login into test account
I'm not able to login into test account. I always get "Server is Busy. Please try again".
View ArticleChat availability on Cellcom's app
הייאנחנו עובדים עפ"י ה APIבבדיקת debugשעשיתי כאשר יש ממתינים, הערך החוזר מה callbackהיה trueקרי יש נציג פנוי (למרות שבפועל אין)הפרמטר maxWaitTimeהועבר תקין.הפעלה של this.onAvailabilityמפעילה מטודה שלנו...
View ArticleCan I connect LivePerson to two different CRMs?
Hello,my organisation is currently running LP integrated with Sales force, however we are about to launch another product line which will be supported by the same customer service people. The two...
View ArticleSample code for IOS Native App ?
Is there sample code for using the IOS Native App library? I've followed the instructions: iOS | Basic Integration and Native iOS Advanced Integration (library v2.0) As best I could, but I think that I...
View ArticleURL to download reports
All, I found the PDF that describes how to download reports in XML format (or have them sent to an FTP server), using the report export feature. Is there any way to use a URL to get the reports in...
View ArticleLivePerson Facebook Chat
I am testing out the LivePerson Facebook Chat but it seems that when I connect to the agent it then just hangs and I cannot engage in any dialogie with the agent. The agent appears to be able to type...
View ArticleLongest Wait Time in Chat API
I am working on creating a monitor for our chat agents and management team to be able to monitor our chat queue times. We currently are using the Estimated wait time that exists in the chat api,...
View ArticleTicket exporting
For our reporting needs, we have created a tool that exports all ticketing information, between a specific date range. We have come to a point where we would also need to know about the trashed...
View ArticleCan I connect LivePerson to two different CRMs?
Hello,my organisation is currently running LP integrated with Sales force, however we are about to launch another product line which will be supported by the same customer service people. The two...
View ArticleError message when attempting to install my keys into an account
I have created some dev keys for installing into an account. I log into the account as part of the process and I am then met with the following message: The application you are trying to install was...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleLongest Wait Time in Chat API
I am working on creating a monitor for our chat agents and management team to be able to monitor our chat queue times. We currently are using the Estimated wait time that exists in the chat api,...
View ArticleImplementing Live Person's Javascript Chat API with given block of JS
Hi, I got a requirement of implementing LivePerson's JS Chat API on my site. For this, I went through the available implementation documentation for the same and found large amount of JS code that...
View ArticleHow can I find my jsApiSrcDomain?
Hi there, I am using Chat API(javascript) version 1 and wondering how can I find my jsApiSrcDomain? I am using "dev.liveperson.net" as jsApiSrcDomain in development environment but wondering what...
View ArticleIs anyone having the problem of a user not being able to access chat?
I am based in the UK. We are having a major problem because we have a school where some students are trying to access our web chat service, and they can't get into it. The button is working fine on our...
View ArticleLiveEngage API
Does anyone know whether you can use the Chat API (javscript) with the new liveEngage platform? If so, how would one set a custom pre-chat survey with a specific campaign?
View ArticleLongest Wait Time in Chat API
I am working on creating a monitor for our chat agents and management team to be able to monitor our chat queue times. We currently are using the Estimated wait time that exists in the chat api,...
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