Hi
I'm sending system messages via the chat interface which I don't want to show up in any transcripts.
How can I completely exclude these messages?
I've achieved partial success by sending plain-text messages like this:
<span style="display: none;">Hidden message</span>
But these messages still do show up in the transcript source code, while the rendered view shows a blank message.
Also, it seems this is not an easy solution for our agents, as they would need to specify a plain HTML message in these cases.
I don't want these messages to show at all. How can I do this?