Is there a way to export statistics from the reports through an API or other means? We have a custom built dashboard of company statistics and we would like to automate getting the numbers we need for our charts (for example, we combine our customer service's teams call minutes per hour and chat minutes per hour).
What we have now is a custom report giving the figures we want and they are emailed to someone who then data enters them into our custom dashboard. We would like to be able to automate this to eliminate any chance of human error.