We use operator alerts to pass data to a remote server and record information about the user in our CRM system. For about 1 out of 100 cases, the variables used for the operator alert are not translated to their respective values.
For example:
The custom variable ${vars.ActivityId} should be replaced with the value passed to LivePerson for this field. Most of the time this works, but some of the time the operator alert just sends the variable name ${vars.ActivityId}, instead of the actual value.
Has anyone seen this behavior before? Is it a known issue?