Mobile Chat on Android Browser
Hi FolksWe've recently implemented mobile chat on our website www.eircom.ie. So far we are seeing 20% of chats now coming from mobile devices, which is great. However, we have an issue with chatting...
View ArticleChange "Begin Chat" text on surveys
Does anyone know how to change the button on a survey to say something besides "Begin Chat"? Thank you in advance
View ArticleEngagement Window
Has anyone tried use the new Engagement Window? I am trying to play with it in my Clone Account with very little success.
View ArticleURL to download reports
All, I found the PDF that describes how to download reports in XML format (or have them sent to an FTP server), using the report export feature. Is there any way to use a URL to get the reports in...
View ArticleUsing Liveperson with Single Page Application
Hello We develop an web site with single page application pattern, in which the user stays mostly on the same pages. How can I make sure Liveperson does not consider such user as idle, since he or she...
View Articleaccount key for android apps
Hi guys,i ran into some problem and very confused how to troubleshoot it..so, i have tried the Android sample code on my eclipse IDEand it gives me the following error in the console:07-12...
View ArticleHow to retrieve/create a direct link to live chat room/window?
Hi All, This is my first discussion post. I am seeking guidance on how to create/retrieve a direct link from of my organization's live chat rooms. I would like to insert this link in emails that are...
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LivePerson/Engage Javascript slowing down site
The following is a yslow of my site in regards to live person java-script downloads. nothing seems to be gzip, all expires are in the past and total load time is around 8s.Is there something we can do...
View ArticleDetect when dynamic chat button is displayed/hidden
Hi, I need to detect when a dynamic LiveEngage chat button is shown and hidden (both events) on a page. I need to display and hide other corresponding elements on a page. Is there an API or events I...
View ArticlePage Speed Optimization: Compressing LivePerson .js files
Hello, My site http://hartfordrents.com/ is currently running the chat module on all of it's pages and it's a great tool for our sales staff to engage potential leads who are browsing our site....
View ArticleCan the knowledgebase facility be branded for your own company
A number of customers have highlighted they feel thay are going outside our site when using the knowledgebase. The main reason being is that it cannot be branded on our own company colours? Any ideas?
View ArticleIs this the right forum? (Trying to style my chat popup window).
I have inherited this project from another developer. I thought it would be much easier to apply css to this, or least find out how to do so. I even tried inserted a JQuery CSS statement into the...
View ArticleUsing API for pre-chat survey and chat window, can I use a stock exit survey?
I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into...
View ArticleSample code for IOS Native App ?
Is there sample code for using the IOS Native App library? I've followed the instructions: iOS | Basic Integration and Native iOS Advanced Integration (library v2.0) As best I could, but I think that I...
View ArticleNew LiveEngage Chat Question
We are going to implement 3PN calls from live chat to our website.1. Where can I find the detail implementation document ?2. How to create a custom variable and send it back to live chat. Thanks for...
View ArticleREST API - How to detect and respond to a chat invitation from operator
Hi I've been successfully using the REST Visit and Chat APIs to initiate sessions and start chats from my application. However, it's not obvious to me from the documentation if/how it's possible for...
View ArticleChat time (AHT)
In case of transferring a chat session to another person, does the chat time ends (affecting Average Handle Time), once the chat has been transferred, or chat time is being shared by 2 representatives...
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Problems getting started
I am testing out the LivePerson service for the first time and I'm having some difficulty getting the DynamicButton to work. I've looked through other developer questions and answers and read the API...
View ArticleDetect when dynamic chat button is displayed/hidden
Hi, I need to detect when a dynamic LiveEngage chat button is shown and hidden (both events) on a page. I need to display and hide other corresponding elements on a page. Is there an API or events I...
View ArticleSometimes ${vars} don't translate to the relevant value for Operator Alerts
We use operator alerts to pass data to a remote server and record information about the user in our CRM system. For about 1 out of 100 cases, the variables used for the operator alert are not...
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