Can't find variable: lpConnLib
happily coding along, and we're seeing "Can't find variable: lpConnLib" upon starting a new chat. API Key, server, LP Number worked earlier in the day. We check for availability, which returns true....
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Questions on Facebook Chat Application
I have setup the Facebook application on our company's page, that was easy. Is there a setting I can change that will allow users to chat with us WITHOUT having to share their info (more specifically...
View Articleapi key for creating embedded chat window
Hi, Im trying to get the embedded chat window to work by following the instructions here: Embedded Chat WindowI've tried to create my api key but after a month of waiting the request was declined the...
View ArticleCan't find how to delete Tests accounts
Hello, i would like to know how to delete unused Tests accounts? I haven't found it in the documentation. Thanks.
View ArticleAdding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
View ArticleEngagement Window
Has anyone tried use the new Engagement Window? I am trying to play with it in my Clone Account with very little success.
View ArticleHow to Track Operator's "Time to Answer"?
Hello, I am trying to find out which report contains a metric that tracks an operator's average speed/time to answer. What I'm looking for is the time it takes them to accept/answer a chat once it...
View ArticlePhone Number Type in surveys
The Phone Number Type in surveys should force numeric entries only. We are having visitors type in non-numerical responses. Custom Variable Name: phoneNumber
View ArticleAgent API (REST)
Hi all Can someone please write how can I get an agent id by agent name P.S I am not referring to the agent that is managing the chat with the user but rather to the agent that sends a...
View ArticleTest account based on a LP account number
I have an LP account number and i need to create a test account which i associate with that LP number . How can i do that ? .
View ArticleDetect when dynamic chat button is displayed/hidden
Hi, I need to detect when a dynamic LiveEngage chat button is shown and hidden (both events) on a page. I need to display and hide other corresponding elements on a page. Is there an API or events I...
View ArticleJavaScript chat api - custom variables limitation
I have implemented a live chat client in JavaScript, and I use lpc.SetCustomVariable function to set variables for user. List of variables for each user is fetched from server and there may be up to 20...
View ArticleZendesk integration
Has anyone integrated LP Chat with Zendesk? I'd like it to: Automatically create a ticket in Zendesk when the chat is ended.Insert the chat transcript into the ticket.Pass the pre-chat survey data...
View ArticleHow do I initiate a desktop sharing session via LiveEngage?
I noticed while looking through the automated responses on my LiveEngage browser that there is some automated responses set up for using desktop sharing? How do I set this up as an option as with my...
View ArticleTransfer between Accounts API
Hi everybody, Having issues with our API in order to transfer within accounts. When attempting to transfer the client facing view gets stuck and starts displaying errors in the debug console. anybody...
View ArticleB2B best practice for chat design
Hello all,I'm looking for examples of best practices of chat design specifically for B2B companies.I would appreciate if someone can share some best practices here. Thank you.
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Chat API (JavaScript) - "Authentication Required" when making API requests
Hi, I am having an issue whenever I call a Chat API method I get a browser basic authentication box asking "The server https://dev.liveperson.net:443 requires a username and password. The server says:...
View ArticleHow to retrieve/create a direct link to live chat room/window?
Hi All, This is my first discussion post. I am seeking guidance on how to create/retrieve a direct link from of my organization's live chat rooms. I would like to insert this link in emails that are...
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
View ArticleUsing API for pre-chat survey and chat window, can I use a stock exit survey?
I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into...
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