Hi there,
I'm looking to extract all sessions (both pre-chat and offline chat) from the chat transcript via the API. When I run a transcript session report of all sessions within the Live Person Admin Console, I see all sessions and when exporting the XML i also see both sources of pre-chat and offline are viewable. However I am now trying to extract this data via the API and am not able to see the offline survey chat contents. I reviewed the Chat Transcript document (dated August 15 2013) which notes that you can extract this data by adding the repID to the Chat Transcript URL:
The agent's ID in the LivePerson system, or a number that can be used to filter chats as follows: 0 = Unassigned -1 = All Chat Sessions -2 = All Sessions
Unfortunately even when adding -2 this is not pulling offline chats.
Can someone assist me in extracting this data via the API using the Chat Transcript URL?
Thanks,
Swathi