How to add a link that launches the LiveChat Application
Hello!On a website, I want to add a link - for example Chat With Us - that launches the LiveChat Application for visitors to use. How do I do that? What function should I call onclick?Thank you!
View ArticleIs There An Embedded Code For A Button That WIll Open Live Chat?
I am a client using LiveEngage. Our website www.escomponents.com is run using Sqaure Space. They are also using LiveEngage for Live Chat.I am trying to find an embedded code that I could insert in my...
View ArticleAPI related question (Base Resource)
We have some basic questions on liveperson API. I was asked by LivePerson account manager to post it in this group.As per the LivePerson API documentation , in order to start with chat api, issue a GET...
View ArticleList of pre-defined tracking variable
The following link provide some info about tracking variable and it mentioned there're some pre-defined special tracking variable. Example like: The "operator" Tracking Variable...
View ArticleSend Third Party Notification when the chat is ended
Hi, I want to send a Third Party Notification when the chat is ended.When I create a Rule, there is the option to send the notification when the customer leaves the site, but not when the chat is...
View ArticleHow to pass URL custom variables into the chat reports
I would like to be able to track custom variables (some are Google tracking codes and others are custom) that are in our URL. The scenario would be that the user would like are vanity URL...
View ArticleImplementing a Chat Button Block in PHP-Fusion
Hi, Sorry for the Noob post, I'd come across this post: Implementing a Chat Button Block in PHP-Fusion and thought I'd have a go putting it on my site. I've gone to Chat Channels - ChatChannels Beta...
View ArticleREST API Access for Clone Account
We were provided our production AppKey, AppKey Secret, Token, and Toke Secret but I was not provided any AppKey information in regards to the clone account. I would like to start using the API, but I...
View Article월드바카라＼＼【TVC365。COM】＼＼카지노사이트
월드바카라＼＼【TVC365。COM】＼＼월드바카라월드바카라사이트＼＼【TVC365。COM】＼＼월드바카라월드바카라사이트＼＼【TVC365。COM】＼＼월드바카라월드바카라사이트＼＼【TVC365。COM】＼＼월드바카라＼＼월드바카라사이트월드바카라사이트월드바카라사이트월드바카라사이트＼＼월드바카라월드바카라월드바카라월드바카라＼＼월드바카라사이트월드바카라사이트월드바카라사이트월드바카라사...
View ArticleDetect when dynamic chat button is displayed/hidden
Hi, I need to detect when a dynamic LiveEngage chat button is shown and hidden (both events) on a page. I need to display and hide other corresponding elements on a page. Is there an API or events I...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleHow to Track Operator's "Time to Answer"?
Hello, I am trying to find out which report contains a metric that tracks an operator's average speed/time to answer. What I'm looking for is the time it takes them to accept/answer a chat once it...
View ArticleTealium - LivePerson template
One of our clients is going to use Tealium to tag their pages. There is an existing LivePerson template configured in Tealium. We did a quick test to see if we can use it for their site and it works,...
View ArticleExtracting All Sessions (including offline chat) from Chat Transcript via API
Hi there, I'm looking to extract all sessions (both pre-chat and offline chat) from the chat transcript via the API. When I run a transcript session report of all sessions within the Live Person Admin...
View ArticleImplementing a Chat Button Block in PHP-Fusion
Hi, Sorry for the Noob post, I'd come across this post: Implementing a Chat Button Block in PHP-Fusion and thought I'd have a go putting it on my site. I've gone to Chat Channels - ChatChannels Beta...
View ArticleAdding Email, Phone and Name with a single form
I am working with the Default JS Chat sample code found at:Chat API (JavaScript) Chat Window I wanted to combine the Name and Custom Variable forms below into a single login/chat launch form that...
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Live person chat session sync issues
Hi,I am Praveen and I work as a software developer for Velti. We are using live person, to enable chats via sms. But off late we are seeing quite a few issues like below: 1. For an ongoing chat, when...
View ArticleHaving trouble signing Agent REST Api.
I am having trouble calling Agent API with oauth signature. I created and app and got my consumer_key and consumer_secret. Then I installed the app and got my token key and password. I used the sample...
View ArticleJavaScript chat api - custom variables limitation
I have implemented a live chat client in JavaScript, and I use lpc.SetCustomVariable function to set variables for user. List of variables for each user is fetched from server and there may be up to 20...
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