I am looking for best practices regarding setting up chat to multiple languages.
Do you set a separate chat window for each langauge?
Do you automatically set a particular window based on GEO location (being able to have rule trigger by browser language would be huge!)?
Do you allow users to select a language (using a pre-chat survey)?
Do you route chats based on skill chosen?
The documentation around this is quite limited and we are blindly trying to set this up the right way.
Thanks,
Tim
