Ticket Export
A few months ago, we build a VB.net application that would collect chat history in xml format and parse this file to add to our company database which is then used for business analysis purposes. We...
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View ArticlePassing custom parameters from chat button
Hi, Our company has just signed up for an LP account, and I have been charged with integrating the chat button into our website. I made the button, put the button code into our website and have the...
View ArticleLiveperson integration with Client Billing System/Shopping Cart?
Hello, We use Liveperson for live chat with prospects and clients who need our web hosting services. As a part of our shopping cart and order process overhaul, we are looking for a feature or...
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Live person chat session sync issues
Hi,I am Praveen and I work as a software developer for Velti. We are using live person, to enable chats via sms. But off late we are seeing quite a few issues like below: 1. For an ongoing chat, when...
View ArticleSetting up Chat for Multi-lingual Support
I am looking for best practices regarding setting up chat to multiple languages. Do you set a separate chat window for each langauge? Do you automatically set a particular window based on GEO...
View ArticleHow does lpMTagConfig.db1.dbStateChange method works?
We are using "lpMTagConfig.db1.dbStateChange" method on our page. When agent set his status to "Back in 5 Min", will "lpMTagConfig.db1.dbStateChange" method triggers?
View ArticleChat JavaScript v3 Coming Soon & Chat JavaScript v2 Phase Out
Dear LivePerson Developers, I'd like to announce our upcoming version of JavaScript v3 which will be released soon. In order to concentrate our efforts on the new version, we are now phasing out our...
View ArticleChat Key Cookie Does Not Match Visitor Chat Key
Hello, My business uses live person for Live chats between users and the customer service desk. One of our users is getting this message when trying to open a live chat. Interestingly they also...
View ArticleEngagement Window
Has anyone tried use the new Engagement Window? I am trying to play with it in my Clone Account with very little success.
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleAndroid LP Agent App?
I see that LP currently only has an LP Agent for iOS. Is anyone aware of a developer that is currently working on an Android version?
View Article503 Service Unavailable
Hi, I am making simple calls to test the Chat REST API functionality and it is my first time using this system. My call to:https://dev.liveperson.net/api/account/P79592980/?v=1works fine and returns...
View ArticleLivePerson SDK configurations for Android
I am integrating liveperson sdk for android into my android application. I looking for options/settings so that1) I can turn off Live person logo in the chat window, 2) Provide an option to user to...
View ArticleIs this the right forum? (Trying to style my chat popup window).
I have inherited this project from another developer. I thought it would be much easier to apply css to this, or least find out how to do so. I even tried inserted a JQuery CSS statement into the...
View ArticleCanned Response HTML for Document Transmission
I have seen LivePerson use a canned response that creates a browse functionality to enable visitors to transmit files across the chat to operators. I chatted with LivePerson support and they advised...
View Articlepinch-zoom support for LP Mobile in LiveEngage 2.0
Hi all,(Posting this as a new question)In a recent discussion about the need to disable pinch-zoom for LP Mobile (https://connect.liveperson.com/thread/4781 ), Ann-Marie Sisson remarked: I believe that...
View ArticleBuilding an entire embedded chat ("chat bar")
Hiya, we're a new LivePerson.net customer and evaluating the product currently to see if it fits our needs. We're not going to use the "standard Chat" (popup window) but are building our own embedded...
View ArticleJoomla Removing LivePerson JavaScript Code
This is kind of off subject. However, this is I think the best place for it. Im having the same issues with inserting the button code. Once I add it to a module it immidiately cuts it down. I tried...
View ArticleMobile Chat on Android Browser
Hi FolksWe've recently implemented mobile chat on our website www.eircom.ie. So far we are seeing 20% of chats now coming from mobile devices, which is great. However, we have an issue with chatting...
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