Hi Folks
We've recently implemented mobile chat on our website www.eircom.ie. So far we are seeing 20% of chats now coming from mobile devices, which is great. However, we have an issue with chatting from Android devices.
We have noticed that whilst mobile chat works great on iOS devices, it appears to be really intermittent on Android. In working with our Liveperson engineer we have identified that it appears that mobile chat does not work on our responsive pages when "pinch and zoom" is available on the page. So the easy answer for us is to restrict pinch and zoom. However, we don't want to restrict this as sometimes it is required.
Has anyone else run into this issue and found any way around it?
Thanks
John