Hi,
Suddenly the code that used to show the agent pictures is not working anymore.
We have run a javascript debugger and show that the function lpceStartChat inside chat_event_handlers.html is not called so the image src value is not set.
I attach a picture with the code that is customized and used to work but this callback function is not called anymore.
We have run tests with javascript log messages but none of the callbacks in the file is called also.