Pre-chat Survey answers using AgentAPI
Is it possible to retrieve pre-chat surevey answers using Agent API?
View ArticleRest API Access with Python
Hi All, I am connecting to LivePerson via the Data Access Service RestApi and face an issue while consuming the data from SessionFile API. I getting the file in binary format but but would like to...
View ArticleCreating a rule in admin console
Hi, I'm trying to get the Wait Time (under "Session Info" - see screenshot) out into a custom variable in the agent console during a chat (after the pre survey form). I have setup the rule in the...
View ArticleAccess pre-chat survey data from chat event handlers
Hi, I am in the context of chat event handlers (edited in Visitor Experience > Chat > Resources tab, under Admin Console).How can I access data entered by the customer in a pre-chat survey? Thank...
View ArticleSaving Mobile Enabled Chats
Can we make it so that visitors can save the chat onto their device as a text file of some kind for future refernce?
View ArticleSource of conversion: Proactive or Reactive
Has anyone found a quick way to assess the percentage of conversions (of a chat to a "lead") which are from Proactive vs Button Chats (or reactive, as we call them)? While I can see in our scorecard...
View ArticleNull for uri: availableSlots
I am using Jersey to access the RESTful Agent API. when ever I access the any of the various calls under agentSession, such as info or availability i get a valid response back, see the following log...
View ArticleIs this the right forum? (Trying to style my chat popup window).
I have inherited this project from another developer. I thought it would be much easier to apply css to this, or least find out how to do so. I even tried inserted a JQuery CSS statement into the...
View ArticlePre-chat Survey answers using AgentAPI
Is it possible to retrieve pre-chat surevey answers using Agent API?
View ArticleLiveperson and Joomla
Hi, We have a Joomla based website and I have been trying to implement Liveperson on this. The issue I have is when I paste the 'get code' generated chat button and paste this into the article or a...
View ArticleAgent picture is not visible anymore
Hi, Suddenly the code that used to show the agent pictures is not working anymore.We have run a javascript debugger and show that the function lpceStartChat inside chat_event_handlers.html is not...
View ArticleAdding sound breaks chat
We are trying to add in a sound so that when an operator sends a message to a customer, the customer hears the sound on their end knowing that we've sent them a message. I followed the instructions...
View ArticleGoogle Maps Integration Error
I have a static LivePerson Chat Account using version 8.2 ad tried to implement the Google Maps Integration by following the instructions on http://community.liveperson.com/docs/DOC-1211 and am...
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Dynamic Agent Profiles not workin
When trying to create the dynamic agent profiles as explained in the following article: Display Agent Profile Picture in Chat Window (legacy, classic, & modern skins only) I get a broken image....
View ArticleSetting "Current Page"
I'm trying to figure out how to fill in the "Current Page" column in the LivePerson console.Can a LivePerson representative confirm if this is possible from the Chat API (REST)? If not, how can this be...
View ArticleThe LiveChat Facebook App
Hi, I am working on adding the LiveChat to a Fan Page that I have and it does not seem to work. I added in the account number but when I pull up the app it says the chat is offline. Do I need to add my...
View ArticleHow can we get accurate agent availability using the JavaScript chat API?
We are using the JavaScript API for a chat window, and need to determine agent availability. The overall functionality of this is working, such that we get the chat showing as available when agents are...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
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SFDC Integration issues
In LP's integration with salesforce.com, when I click on "Log a Chat" for an existing lead or contact, nothing happens. No error. Nothing. If I go to that record directly in SFDC and click "New Chat...
View Article"Application key need to be installed" error
I've successfully used an Unsigned REST key with this test account to initiate LiveChat sessions. However, now after installing my Signed REST - Live application to a live account and...
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