how do I route the calls from liveperson to my landline phone?
I have click to call set up but I dont want to use my headset for the phone calls. I heard that there are other companies that can route the calls to my landline or mobile. Is this possible with...
View ArticleIssue: exception in call user callback func of ROJS.lpConnectionLibrary:...
Hi. I use javascript chat. When I try use OnStop event:var lpChatConfig = { apiKey : '<MyKey>', jsApiSrcDomain : 'dev.liveperson.net', lpNumber : '<MyNumber>', onLoad :...
View ArticleLive chat disconnection alert
Hi, We need an automated alerts sent to the visitor when he is not responding for a certain duration(say 1st one at 2min and 2nd after 1min then disconnect by agent). Is there any API available for...
View ArticleHow do I setup Single Sign On for Chats
I have found the two PDF files explaining how the SSO works, but where to go from there?I've compiled the information required by LivePerson (Account#, ValidateKey URL, etc.).Who do I give it to? Paul
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SFDC Integration issues
In LP's integration with salesforce.com, when I click on "Log a Chat" for an existing lead or contact, nothing happens. No error. Nothing. If I go to that record directly in SFDC and click "New Chat...
View ArticleAgent to agent transfer
When I transfer to another agent using inter-account transfer I get the a2a-tranfer event, but also get the following 2 lines. The 2nd seems like the transfer did not work. Can anyone shed any light...
View ArticleHow do I initiate a desktop sharing session via LiveEngage?
I noticed while looking through the automated responses on my LiveEngage browser that there is some automated responses set up for using desktop sharing? How do I set this up as an option as with my...
View ArticleImplementing a Chat Button Block in PHP-Fusion
Hi, Sorry for the Noob post, I'd come across this post: Implementing a Chat Button Block in PHP-Fusion and thought I'd have a go putting it on my site. I've gone to Chat Channels - ChatChannels Beta...
View Article아시안카지노←*∭＼¶ UTR74.COM ＼←* ∭ ＼¶＼아시안카지노
아시안카지노←*∭＼¶ UTR74.COM ＼←* ∭ ＼¶＼아시안카지노¶ UTR74.COM＼¶ ←*∭아시안카지노＼¶＼ ←*∭＼¶＼아시안카지노¶ UTR74.COM＼ ←*∭아시안카지노＼¶＼ ←*∭＼¶＼아시안카지노←*∭아시안카지노＼¶＼ ←*∭＼¶＼아시안카지노←*∭아시안카지노＼¶＼ ←*∭＼¶＼아시안카지노←*∭아시안카지노＼¶＼...
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Chat API - Different Keys for the same API, but different behaviors.
Hello all, We have two accounts, 88297281 is a recent clone of the live account 44153975. We've recently launched an API-based chat system, and we're having trouble with transcripts - custom variables,...
View ArticleHow to implement exit and online survey while creating the Embedded Chat...
Hi All,We are creating an Embedded Chat window,which initializes once the dynamic button is clicked.For this we have used LP API key.We are assuming that to implement the surveys we have to use JS...
View ArticleSwift SDK
Hello all, can anyone point me in the direction of a Swift SDK or example project on github? I cannot seem to find any resources. I am developing an app that needs to be cohesive across my iPhone app,...
View ArticleJavascript chat API exit survey
Hi all,We are using the JS Chat API and we are implementing an exit survey.The visitor is shown the survey upon chat end and the survey is displayed with a call to 'showModalDialog' with the url of the...
View ArticlePlease help me get basic reporting data from API
Hi, I am not a developer but I know some VBA. I'm setting up an Access database to keep track of our helpdesk stats but the LivePerson reports are not set up for this. Our Account manager got us set...
View ArticleLiveEngage Monitor Code.
https://computerservices.acquiadev.temple.edu/ Hello, I want to use the new LiveEngage monitor code on our site. Upon adding it there is always a little overlay icon on the bottom right of my page...
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleProblem Chat Export XML only ZIPped starting March 2014
Hello, I'm using the URL method to export XML reports in a Google Docs Spreadsheet, the datas are in in plain format. I was informed by your email "LivePerson - Chat Export Update" that kind of export...
View ArticleAPI for chat count, operator count and queue waiting time
Could anyone give me some help on which API is suitable for the following items:-1) Total Chat Count2) The Total Current Chat in queue3) The Total Current Count of operators who are logged in and...
View ArticleBuilding an entire embedded chat ("chat bar")
Hiya, we're a new LivePerson.net customer and evaluating the product currently to see if it fits our needs. We're not going to use the "standard Chat" (popup window) but are building our own embedded...
View ArticleJoomla Removing LivePerson JavaScript Code
This is kind of off subject. However, this is I think the best place for it. Im having the same issues with inserting the button code. Once I add it to a module it immidiately cuts it down. I tried...
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