API to retrieve all the Operator's Display Name and Nickname
Hi, I would like to check you all, is there any API that allows me to retrieve all the Operator's Display Name and Nickname? Your feedback and help will be greatly appreciated. Thanks
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API Chat Window - Message Indication
Hello all,I'm creating Embedded Chat Window which should show the message indication if visitor minimize it (like this screenshot). Could anyone help me on this.
View ArticleSetting "Current Page"
I'm trying to figure out how to fill in the "Current Page" column in the LivePerson console.Can a LivePerson representative confirm if this is possible from the Chat API (REST)? If not, how can this be...
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Silent Install Liverperson.
Hi all,Can I install in silent mode LPAC_WIN.exe? Thanks for all.
View ArticleEmbedded Chat Window Sample - code not working as-is
I tried to load up the sample code from the Embedded Chat Window article. I'm sure the JS API is working fine, but I just wanted to alert the author/dev community that the sample code doesn't appear to...
View ArticleChange IP destination ports
We have a requirement to mark the LivePerson chat traffic so that we can prioritise it across our network. Currently chat runs over port 80 (HTTP) and port 443 (HTTPS), but can these destination ports...
View ArticleWhy am I getting "consumer_key_unknown" response when attempting to determine...
Hi All I'm new to LivePerson and having trouble getting started. I'm attempting to use the Chat API (unsigned REST) but having issues (I'm following Getting Started: Building a RESTful Chat).So, I've...
View ArticleLivePerson Visit Api URL-Do not have Application Actions.
Hi Asaf, I have tried to get Visit Api URL as you suggested (i.e. Send the URL via the visitor's browser and Send the URL directly to your server using server to server notifications). But in both the...
View ArticleChat button in html e-mail
One of our customers wants to include the chat button in html formatted e-mails when agents are online on chat. Is it possible to do this and has this been done before or will this create problems with...
View ArticleAPI to KB access
Is there API access to the LivePerson KB? I have searched for a while and cannot find anything on this topic. Thanks!
View Articlemodify height of engagement modern design window
i already pick window skin as "Engagement Modern Design"it says on setting, dimensions is 360x760 (extended: 1,024 x 760)yes i can find files of that on "Resources" tab.everything named collab or...
View ArticleEngagement Window
Has anyone tried use the new Engagement Window? I am trying to play with it in my Clone Account with very little success.
View ArticleSwift SDK
Hello all, can anyone point me in the direction of a Swift SDK or example project on github? I cannot seem to find any resources. I am developing an app that needs to be cohesive across my iPhone app,...
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Chat API - Different Keys for the same API, but different behaviors.
Hello all, We have two accounts, 88297281 is a recent clone of the live account 44153975. We've recently launched an API-based chat system, and we're having trouble with transcripts - custom variables,...
View ArticleStats on which "subjects" are selected by customers on email form
Hello LP community, does anyone know how to get weekly volume stats on which subjects are selected in the contact-us liveperson email form? check our form here: http://www.borderlinx.com/pages/mail-us...
View ArticlePlease help me get basic reporting data from API
Hi, I am not a developer but I know some VBA. I'm setting up an Access database to keep track of our helpdesk stats but the LivePerson reports are not set up for this. Our Account manager got us set...
View ArticleImplementing a Chat Button Block in PHP-Fusion
Hi, Sorry for the Noob post, I'd come across this post: Implementing a Chat Button Block in PHP-Fusion and thought I'd have a go putting it on my site. I've gone to Chat Channels - ChatChannels Beta...
View ArticleRaw Report Output
Hi, We're finding LP's reporting module limiting so would like to pump the data into an instance of MicroStrategy. The ambition one day will be to use our data API to send it into MS directly, but for...
View ArticleHow to batch export the daily chat volume according to hours
Hi Everyone, Anyone can help me ?I want to batch export the daily chat volume according to hours.For now,I just export the data daily ,it cost a lot of time because I need to export data for past six...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
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