Hi,
I am not a developer but I know some VBA. I'm setting up an Access database to keep track of our helpdesk stats but the LivePerson reports are not set up for this. Our Account manager got us set up with API and told us to hire a developer. I suspect if I get the request right I will be able to get the info I need, but I need help with the request.
I am using Windows 7 64, Chrome with Postman add in. I can use a different client if needed.
Running a GET on https://dacv.liveperson.net/dataAccess/account/87654321?v=1
gives me: (I replaced account #)
{
"account": {
"@id": "87654321",
"link": [
{
"@href": "https://dacv.liveperson.net/dataAccess/account/87654321",
"@rel": "self"
},
{
"@href": "https://dacv.liveperson.net/dataAccess/account/87654321/visitorSession",
"@rel": "visitor-session"
},
{
"@href": "https://dacv.liveperson.net/dataAccess/account/87654321/agentState",
"@rel": "agent-state"
},
{
"@href": "https://dacv.liveperson.net/dataAccess/account/87654321/realTimeInsights",
"@rel": "realtime-insights"
}
]
}
}
Most of the 'help' I've seen is for developing an app. I just want report data for our little helpdesk. Does someone have a sample request that I can build on?
Also, is there a way to automate the request and download?