Please help me get basic reporting data from API
Hi, I am not a developer but I know some VBA. I'm setting up an Access database to keep track of our helpdesk stats but the LivePerson reports are not set up for this. Our Account manager got us set...
View ArticleChat Metrics - Best Practices and Industry Standards
As a new user of web chat, we were hoping to get some feedback relating to the best metrics to measure as well as industry averages. For instance, in terms of average speed of answer, is there an...
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
View ArticleDynamic popup on cart page for $X away from free shipping?
We offer free shipping over $75, so can we set up a LP popup notifying the customer that they are x $ from reaching free shipping on the cart page? For example, if their cart has $65 in it, a LP window...
View ArticleagentTyping always returns "not-typing"
Hi,I' m using REST api to get agentTyping info. But it always returns "not-typing" even the agent is typing.Does my agent console is old? Thanks,
View ArticleURL to download reports
All, I found the PDF that describes how to download reports in XML format (or have them sent to an FTP server), using the report export feature. Is there any way to use a URL to get the reports in...
View ArticleReport Export Schema
Hi I am downloading Ticketing reports in XML format based on the ReportExport.Pdf documentation. I noticed that the ReportSchema xsd is missing definition for ReportType=3 and 9 elements. Has anyone...
View ArticleProblem Chat Export XML only ZIPped starting March 2014
Hello, I'm using the URL method to export XML reports in a Google Docs Spreadsheet, the datas are in in plain format. I was informed by your email "LivePerson - Chat Export Update" that kind of export...
View ArticleWhy are my new canned responses not showing for the agents?
I have recently created some additional canned responses through the Admin console. Both manually and by uploading a CSV file. It accepted them and everything went smoothly until I check the...
View ArticleAgent is typing text
Hi, Anybody know where can I change the "agent is typing" text?I haven't found it either in the automatic messages or the chat window setup. Thank you!
View ArticlePlease help me get basic reporting data from API
Hi, I am not a developer but I know some VBA. I'm setting up an Access database to keep track of our helpdesk stats but the LivePerson reports are not set up for this. Our Account manager got us set...
View ArticleShowing Agent Name in Email Transcript
Hi All,I want to send a Email Transcript after Submitting a Exit Survey. I'm trying to display Agent Name as a 'Subject'.I'm using ${operator.displayname} Macro to get Agent Name. But it doesn't...
View ArticlePassword login Issue
Hi, In case you forgot your password, please use this page to request your new password.Please note that you are required to input the user name with which you registered to the community. In case you...
View ArticleImplementing Live Chat on CMS build with Umbraco
The website that I intend to use Live Chat on is a CMS built profile and I plan to use the allocated space on the left hand frame where the Twitter link resides. www.hsstraining.comThe issue I have is...
View ArticleIntegrating with Microsoft Dynamics CRM LivePerson
Hello, How do I integrate with Microsoft Dynamics CRM LivePerson? Please could you help me? Thanks.
View Articletranscript request when chat is ended
If I use the chat events call and discover chat status is "ended" due to "Operator ends chat.".is it still possible for me to submit an exit survey and it is still possible after chat ended for me to...
View Articlehow do I route the calls from liveperson to my landline phone?
I have click to call set up but I dont want to use my headset for the phone calls. I heard that there are other companies that can route the calls to my landline or mobile. Is this possible with...
View ArticleJoomla Removing LivePerson JavaScript Code
This is kind of off subject. However, this is I think the best place for it. Im having the same issues with inserting the button code. Once I add it to a module it immidiately cuts it down. I tried...
View ArticleLive Person Does Not Work in Wordpress
Hi there, I have tried three different methods so far: I have added the live person chat code into Wordpress' header.php right after the body tag, I have added the chat code to footer.php, and I have...
View ArticleUsing Custom Google Analytics/Script
Hi - So I need to paste in a custom Java script in the chat window (post survey, the actual chat window). LivePerson only allows a very rigid Google analytics integration. However I was looking at the...
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