Hi,
We're trying to get the same realtime data than we have on the Operator Status page to feed our own internal custom dashboard. Unfortunately, the RealTime API doesn't seem to cover all our needs
In short, our requirement can just be “we need access to APIs that feed the same data as your Operator Status page on the admin section of your website”.
Items with red boxes are must haves but we don’t know how to get them through the APIs or if they’re available at all.
Items with green boxes are must haves and we know how to get them through the APIs
Field | Can we get it? |
Combined Skill Status | No |
Chats in Queue | No |
| No |
Operator Status | Yes |
Operator Name | Yes |
Skill Group(s) | Yes |
Max Chats | Yes |
Status | Yes |
Status Duration | No |
Time ‘In Chat’ | No |
Current Chats | Yes |
Any clues on where to look at ? We've contacted several times Live Person, and we were redirected to this group.