Allow transfers only within skill group?
Hi, We have more than one skill group in our account. The operators in one skill group would like to *not* see the operators in the other skill groups in the transfer list. They have no need to...
View ArticleLivePerson Visit Api URL-Do not have Application Actions.
Hi Asaf, I have tried to get Visit Api URL as you suggested (i.e. Send the URL via the visitor's browser and Send the URL directly to your server using server to server notifications). But in both the...
View ArticleDynamic Chat Button Sample Code not working
Hi, I am trying to run the following Sample code:http://community.liveperson.com/docs/DOC-1733 I have set up a dynamic button in the Admin console called 'Test' which just points to an image. Which...
View ArticleUsing APIs to fetch transcript back to the website
Thanks Adrian I have implemented the same. It now works well. Also is possible to use some API and fetch transcript back to the websiteafter the chat gets over or if the chat gets disconnected?...
View ArticleHelp! how do I identify when people are clicking "chat" when I am offline
I can see that I have n amount of clicks when my agents are offline, I cant see when these clicks are? If I extend my opening hours (before and after core) how many more clicks would I have gotten??...
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Passing data from a web form to LivePerson server and to third party CRM...
Hey guys,I need some help on the following use case: Primary Requirement: Consider a usual web html form with a submit action that will call a controller to populate the form data as member variables...
View ArticleChat Metrics - Best Practices and Industry Standards
As a new user of web chat, we were hoping to get some feedback relating to the best metrics to measure as well as industry averages. For instance, in terms of average speed of answer, is there an...
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RealTime API vs Operator Status page
Hi,We're trying to get the same realtime data than we have on the Operator Status page to feed our own internal custom dashboard. Unfortunately, the RealTime API doesn't seem to cover all our needsIn...
View ArticleCustom Variable implementation in ASP.NET
HiI am trying to pass custom variable to chat console. I have added Monitor and tracking code in the page. However in my agent console I am not able see the desired value. URL of the chat page:...
View ArticleHow can I include additional Data Sources to the Visitor Behavior conditions?
Hello, I try to use a JavaScript variable to define a new Visitor Behavior.I'd like to use the return value of the variable, to determine whether the visitor is new on the website or not.If the visitor...
View ArticleUnable to set skill based on pre-chat survey question
Hello all, We are currently running into an issue in which we are unable to route chats through the API to the appropriate skill. When submitting a pre-chat survey, the data is passed to LP, however,...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleAndroid LP Agent App?
I see that LP currently only has an LP Agent for iOS. Is anyone aware of a developer that is currently working on an Android version?
View ArticleError while integrating LP chat in Android
able to successfully integrate LP android native library as per the steps. Then further trying to open LP chat window on click of a button but it does not launches the chat window except displaying a...
View ArticleGame frame chat button
Further to our phone conversation, we need the following:Ability to call up your API or function returning result that we can evaluate to be either "live chat" or "e-mail us".the reason is that our...
View ArticleNot Pulling Back Google Search Info
For years, LivePerson pulled back the search information from Google. I see that has been taken off a while back. For some reason it still works with Yahoo. For instance when someone searches in...
View ArticleNull for uri: availableSlots
I am using Jersey to access the RESTful Agent API. when ever I access the any of the various calls under agentSession, such as info or availability i get a valid response back, see the following log...
View ArticleAndroid LivePerson Chat Api intergration issue
Hi All, I am trying to integrate LivePerson chat api to my project application. I followed the link below to request a live person chat api key and installed it to my test account. Getting Started with...
View ArticleHelp pushing cookied referrer URL data into LivePerson Agent Console as Referrer
On our website, we're saving the customer's initial referrer URL (the very first page the customer lands on) into a session cookie. In a chat.js file, invoked when the customer clicks on our "click to...
View ArticleiPhone Agent Console
We're looking to extend our Liveperson coverage so that our agents will be available on their iPhones via the Agent Console app. The problem is, the app doesn't seem to be developed enough to use it as...
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