My question... Is there any way to add a message to the chat queue visible to both Agent and Visitor that does not appear to come from the Visitor (e.g. an addLine(text)for System or Info message). I would like to add an Info message that doesn't start with "Visitor Name: ...", but there doesn't appear to be a generic addLine function.
For example, suppose we develop chat window code that expands acronyms automatically from both Agent/Visitor text. The code parses an incoming Agent message with "BRB", then creates an Info message "Definition: Be Right Back", it will say "Visitor Name: Definition: Be Right Back". Not very pretty.
I understand from other posts, the APIs only provide access to the events in the Visitor chat window (not the Agent console), so it seems like this may not be possible.
Ryan