Session information in Offline Survey Email
My understanding is that it is not possible to include session information in the offline survey email. I would like to be able to include information from the customer's session in that email so that...
View ArticleNew Agent Console Ticket Picking from a Prefered Skill
We're still using the old agent console because new one has a "feature" which allows the agent to select the next ticket from the skill he prefers. We do not want the agent to be able to select the...
View ArticleChat-Availability API
When using the LP Chat Availability API, can you confirm that:A “Yes” response: means there is an agent available ready to talk to the user without any Estimated Wait Time (i.e., zero seconds EWT).A...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleInvitation to open custom chat box using REST API
We have our Invitation showing up correctly on the site, however we would like to run a custom javascript function when the user clicks that invitation. We followed directions from...
View ArticleCreating automatic system message?
My question... Is there any way to add a message to the chat queue visible to both Agent and Visitor that does not appear to come from the Visitor (e.g. an addLine(text)for System or Info message). I...
View ArticleMaking a custom exit button for an invitation.
Hello, I'm a bit new and unsure of how to properly make things in the livechat system. I was wondering if anyone could help me out with how to make a custom 'exit' button for my chat invitations? The...
View ArticleButton for both voice and chat
Hi! Has anyone figured out how to build a button that will include links for both chat and voice? I'm desperate for this functionality and can't seem to find it anywhere... My web developer says this...
View ArticleSpellChecker for Version 9.1.1.2
Hi Everyone, Good day, may I ask on how can I enable the spellchecker in version 9.1.1.2? I appreciate the assistance given. Thanks and Kind Regards! Sonny
View ArticleBad authorization request
Thanks for your answer and attention. Also, when I try to request via https "https://server.iad.liveperson.net/api/account/7957932?v=1" then it's return Bad authorization request....
View ArticleTime Stamps per line on email transcripts
Hi, When reviewing transcripts within the Admin Console, I can easily see the time stamps per message line. How is it possible to have the time stamps per message line when the chat transcript is...
View ArticleChat Transfers
I have defined Chat transfers as such:Reassign - Allows agent to transfer to another skill group within the same account. Inter-Account - Used when there is a chat transfer, from one skill to another...
View ArticleDisplay Agent Images - LP Connect
Hi, I have recently followed instructions in article: https://community.liveperson.com/docs/DOC-1359 This is successfully working with the Modern Window though not LP Connect. Please advise?...
View ArticleRel location
Hi, I keep receiving this error:handleErrorResponse: rel location is missing for completing the request Sadly am unable to find an answer anywhere for it.If I switch the errObj.text to errObj.id i get...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleDisplay Agent Images - LP Connect
Hi, I have recently followed instructions in article: https://community.liveperson.com/docs/DOC-1359 This is successfully working with the Modern Window though not LP Connect. Please advise?...
View ArticleAdding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleAccessibility Guidelines
Sections 255, 716, and 718 of the Communications Act and Federal Communications Commission (FCC) rules require providers of services and manufacturers of equipment used for services to make their...
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Setting up an audit rule for negative ratings
Hi Adrian, I am having trouble setting up an audit rule for any negative ratings after an exit survey has been completed, i followed the details giving in the implementing chat audit however I have...
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