adding a pre chat survey
Hi, I have a requirement to add a pre chat survey to ask for a name and a policy number. Can someone point me in the direction of a tutorial of how to implement this? Kind regards,Cy
View ArticleChat-Availability API
When using the LP Chat Availability API, can you confirm that:A “Yes” response: means there is an agent available ready to talk to the user without any Estimated Wait Time (i.e., zero seconds EWT).A...
View ArticleCreating automatic system message?
My question... Is there any way to add a message to the chat queue visible to both Agent and Visitor that does not appear to come from the Visitor (e.g. an addLine(text)for System or Info message). I...
View ArticleAGENT API: Timeout Exceptions
I'm getting timeouts while doing requests to the agent API. I seem to be able to reproduce the following scenario: 1) Log Agent in2) Start Check Incoming Requests (if request available accept it) Then...
View ArticleOperator Performance Reporting - Time Not Available
I am trying to confirm if " Time not available" on the operator performance reporting is inclusive of "time not available but chatting" or not. We are working on some guidelines to provide the...
View ArticleHowto: PHP + Agent API
This was supposed to be post asking for help about oauth_signature is invalid error, but while writing it, i managed to solve the problem, so i thought to share how to do it in php. "RAW" method...
View ArticleAccessibility Guidelines
Sections 255, 716, and 718 of the Communications Act and Federal Communications Commission (FCC) rules require providers of services and manufacturers of equipment used for services to make their...
View ArticleExit Survey Button
Hi, I had customize the exit survey button to a "Comment" Button. This is to have more customer to do survey. But this had create another problem that customers will click the button when they chat...
View ArticleOauth wrong credentials (works locally, fails on build server)
Hi, I can use the Agent API successfully from my local machine, but when I run exactly the same script on our build server then I'm getting an Unauthorized response. Request (obfuscated with asterisks...
View ArticleCreating automatic system message?
My question... Is there any way to add a message to the chat queue visible to both Agent and Visitor that does not appear to come from the Visitor (e.g. an addLine(text)for System or Info message). I...
View ArticleReporting Question
Looking for a report that will show what time of day agent goes into/out of Away Status troughout the day. Anyone know if one exists and what it is called? Thanks!Mark
View ArticleUsing some of the standard chat client features in custom client
Hi, we had requirement to pull some data out of external system and pass data to LP at chat start. In order to do that we have developed custom chat client. Now we want to keep existing level of...
View ArticleChat Transfers
I have defined Chat transfers as such:Reassign - Allows agent to transfer to another skill group within the same account. Inter-Account - Used when there is a chat transfer, from one skill to another...
View ArticleIntegrate the Live Person Tickets info with.Net
How can we integrate the Live Person Tickets info with the .Net application (web)?Which Live Person API do we need to use for this?I need to get the attachment from the Live Person (admin console)...
View ArticleDisconnected Chats
Is there a report that indicates how many times an operator presses the End Chat button?
View ArticleChat on Facebook
I am not techie at all, but I am trying to work through the info on how to implement chat on to my company's Facebook Page. On our webpage, we have a time based invitation, the button is not on the...
View ArticleAPI Key
We need to use the Live Person API to access information from our own application (the Teneo Virtual Assistant by Artificial Solutions) such asIs any operator availableWhat is the expected waiting...
View ArticleDisplay Agent Images - LP Connect
Hi, I have recently followed instructions in article: https://community.liveperson.com/docs/DOC-1359 This is successfully working with the Modern Window though not LP Connect. Please advise?...
View ArticleIssue displaying dynamic chat button inside of a table
Hello there, I'm having a strange issue with displaying one of my dynamic chat buttons. The button will not display (does not show a missing image or anything) when placed inside of a particular...
View ArticleClone Account ID
We have a clone account ID and directions to use the clone account. We have gone to the redirect site http://sales.liveperson.net/hc/web/public/pub/redirectSite.jsp , we’ve opened our site within the...
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