Liveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleEngagement Window
Has anyone tried use the new Engagement Window? I am trying to play with it in my Clone Account with very little success.
View ArticleCreating automatic system message?
My question... Is there any way to add a message to the chat queue visible to both Agent and Visitor that does not appear to come from the Visitor (e.g. an addLine(text)for System or Info message). I...
View ArticleOffline Survey and Custom Variable
How can I access a Custom Variable in the Offline Survey? We're sending a customer number via a Custom Variable and would like to include it on the email sent back to us when all operators are...
View ArticleiFrame Embed no Longer Working
Community Members, We have been using an iframe emded of our live chat window in a web page for over a year now. Recently (within the last couple of weeks), the iframe stopped working and the live...
View ArticleClik here to view.
Setting up an audit rule for negative ratings
Hi Adrian, I am having trouble setting up an audit rule for any negative ratings after an exit survey has been completed, i followed the details giving in the implementing chat audit however I have...
View ArticleInvitation speed
I just created a new invitation to fly in and it comes across the screen too fast (in my opinion) so is there a way to slow it down just a little? If not that should be a functionality.
View ArticleAgent picture is not visible anymore
Hi, Suddenly the code that used to show the agent pictures is not working anymore.We have run a javascript debugger and show that the function lpceStartChat inside chat_event_handlers.html is not...
View ArticleBlackberry low memory error due to multiple chat
When doing repeated test chats on Blackberry 9850 and 9860 Torches, we are getting a Blackberry low memory error message that causes the chat to drop. Shouldn't the end of a chat, dump any cached...
View ArticlePosition in Queue and System Message
Hello, I have two questions: Routing to an Available Operator:#1: Queue position is NOT dynamic and as queue moves along (chats are handled). The queue position does not refresh. Is there a way to...
View ArticleUsing some of the standard chat client features in custom client
Hi, we had requirement to pull some data out of external system and pass data to LP at chat start. In order to do that we have developed custom chat client. Now we want to keep existing level of...
View ArticleOur chat button is too big on mobile devices. Can it be resized for mobile...
When I access our website using a mobile device the live chat button gets in the way of forms and content. How do I resize the button so it is smaller on mobile devices?
View ArticleChat on Facebook
I am not techie at all, but I am trying to work through the info on how to implement chat on to my company's Facebook Page. On our webpage, we have a time based invitation, the button is not on the...
View ArticleHow do I get a URL to initiate a web-based chat for a specified skill?
Hello! I'm currently using the Chat API although I'm not sure that will help me here. I need to know what API to call to obtain the URL needed to initiate a web-based chat for a specified skill. An...
View Articlebefore click "chat" button, why the js keeps sending many http requests?
hi, I'm a web developer working for http://lightinthebox.com, my company using liveperson's chat service. Now my frontend team has a question about chat service: After the...
View ArticleSend HTML from Chat Window
Hi, I made an integration for the Chat Window using Resources files and I'm sending messages containing HTML (like "<a href=''>...</a>"). However this messages are not displayed as HTML in...
View ArticleHowto: PHP + Agent API
This was supposed to be post asking for help about oauth_signature is invalid error, but while writing it, i managed to solve the problem, so i thought to share how to do it in php. "RAW" method...
View ArticleClik here to view.
Chat Link Button has Extra Whitespace
I created a link button using the admin. The HTML that is dynamically sent to the client seems to have a whitespace in it causing the a tag to have a pixel or two large dimension than the text. The odd...
View ArticleIssue displaying dynamic chat button inside of a table
Hello there, I'm having a strange issue with displaying one of my dynamic chat buttons. The button will not display (does not show a missing image or anything) when placed inside of a particular...
View ArticleCreating automatic system message?
My question... Is there any way to add a message to the chat queue visible to both Agent and Visitor that does not appear to come from the Visitor (e.g. an addLine(text)for System or Info message). I...
View Article