API Key
We need to use the Live Person API to access information from our own application (the Teneo Virtual Assistant by Artificial Solutions) such asIs any operator availableWhat is the expected waiting...
View ArticleInvitation speed
I just created a new invitation to fly in and it comes across the screen too fast (in my opinion) so is there a way to slow it down just a little? If not that should be a functionality.
View ArticleSend HTML from Chat Window
Hi, I made an integration for the Chat Window using Resources files and I'm sending messages containing HTML (like "<a href=''>...</a>"). However this messages are not displayed as HTML in...
View ArticleAdding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
View ArticleEngagement Window
Has anyone tried use the new Engagement Window? I am trying to play with it in my Clone Account with very little success.
View ArticleIs One Day Enough?
With so much content, so many customers and ever increasing numbers of partners is one day really enough to cover everything that we want to at Aspire? Already I am wondering how I'm going to connect...
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Skill problem with Javascript API
Hi, i have a problem with my selected Skill.for some reason, when i set the skill in the chat window, i can see it on the agent console, but the agent tells me that i got to the wrong skill.. i set the...
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Agent picture is not visible anymore
Hi, Suddenly the code that used to show the agent pictures is not working anymore.We have run a javascript debugger and show that the function lpceStartChat inside chat_event_handlers.html is not...
View ArticleTest account based on a LP account number
I have an LP account number and i need to create a test account which i associate with that LP number . How can i do that ? .
View ArticleUsing some of the standard chat client features in custom client
Hi, we had requirement to pull some data out of external system and pass data to LP at chat start. In order to do that we have developed custom chat client. Now we want to keep existing level of...
View ArticleCreating automatic system message?
My question... Is there any way to add a message to the chat queue visible to both Agent and Visitor that does not appear to come from the Visitor (e.g. an addLine(text)for System or Info message). I...
View ArticleBlackberry low memory error due to multiple chat
When doing repeated test chats on Blackberry 9850 and 9860 Torches, we are getting a Blackberry low memory error message that causes the chat to drop. Shouldn't the end of a chat, dump any cached...
View ArticleIssue displaying dynamic chat button inside of a table
Hello there, I'm having a strange issue with displaying one of my dynamic chat buttons. The button will not display (does not show a missing image or anything) when placed inside of a particular...
View ArticleOffline Survey and Custom Variable
How can I access a Custom Variable in the Offline Survey? We're sending a customer number via a Custom Variable and would like to include it on the email sent back to us when all operators are...
View ArticleAPI Key
We need to use the Live Person API to access information from our own application (the Teneo Virtual Assistant by Artificial Solutions) such asIs any operator availableWhat is the expected waiting...
View ArticleOur chat button is too big on mobile devices. Can it be resized for mobile...
When I access our website using a mobile device the live chat button gets in the way of forms and content. How do I resize the button so it is smaller on mobile devices?
View ArticleHowto: PHP + Agent API
This was supposed to be post asking for help about oauth_signature is invalid error, but while writing it, i managed to solve the problem, so i thought to share how to do it in php. "RAW" method...
View ArticleHelp with the example application
I have tried for hours to get this simple exmaple working and am coming up with nothing. I am using the files found here: Dynamic Chat Button and Custom Chat Window using JavaScript Chat API I have...
View ArticleIssue displaying dynamic chat button inside of a table
Hello there, I'm having a strange issue with displaying one of my dynamic chat buttons. The button will not display (does not show a missing image or anything) when placed inside of a particular...
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