Hi, i have a problem with my selected Skill.
for some reason, when i set the skill in the chat window, i can see it on the agent console, but the agent tells me that i got to the wrong skill..
i set the skill after the lpChatConfig is set (i cant use: "lpChatConfig.skill = theSkillName;")
i try to set the skill later on, after the user had chose a skill.
using both ways:
lpc.setCustomVariable('skill', subject);
and
lpc.skill = subject; (right before i call : lpc.requestChat();)
here is a picture: