I need to check availability on two accounts and transfer visitors between...
Here is the scenario. There are two accounts and when the visitor is browsing on a page, based on interaction we want to be able to check agent availability in skills on account A or account B, then...
View ArticleHaving trouble signing Agent REST Api.
I am having trouble calling Agent API with oauth signature. I created and app and got my consumer_key and consumer_secret. Then I installed the app and got my token key and password. I used the sample...
View ArticleSending chats to one operator
So I've followed the directions from the community post "All chats to one operator" (Link https://connect.liveperson.com/thread/2316 )... We were good up to a certain point, and then things got...
View ArticleHow to terminate the clock counting but keep lpchat object?
We already implemented a Chat flow on our site by using Javascript API. The chat flow consists of 3 phases: Chat, email transcript and fill out survey. When customer is in Phase 2 -- email...
View ArticleNeed to Keep App Open
RIght now our agents have to keep the iPhone/iPad app up and running in order to be notified of a chat. Is there any sort of fix or workaround to this? It seems like the app wouldn't be very useful if...
View ArticleDisplay all open chats using Agent API
Hi all, Please assist me with a quite simple question I could not yet find the answer in the documentation. How can I retrieve a list with all open chats and chat requests using the Agent API?I want to...
View ArticleBest Practices to avoid Support
We are new to Liveperson and we are finding that we are getting several Support questions through the chat (and we aren't currently set up for Support to be on chat). Our invite now reads, "Have...
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How to Install App developed in the test account on a normal account LP
Hello everyone,Please, I would like to know how do I install an application developed on a test account on LivePerson Developers in a normal (production) account LivePerson?Belowthescreenshotwith the...
View ArticlePassing chat from one page to another
I have created an embedded chat box on a page using the javascript APIs. The embedded chat box is present on every page throughout the site. I would like to be able to pass a current chat from page to...
View ArticleChat transfers
When building an operator profile, if I leave the Accept incoming chats box unchecked, then the operator will only get a chat if it is transferred by another operator correct?
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleLive Person for Windows 8
Do we have a estimated date when the LP Agent & Admin Console will be implemented on Windows 8? If at all.
View ArticleChat Invitation Windows Positioning
For chat invitation instance you are able to position it in the "Instance location on page" section. You've got two options. Either position at center, 4 corners, and 4 sides of the page, or put in...
View ArticleChat Routing
I followed the directions (https://connect.liveperson.com/message/4642#4642) for routing chats to one operator until they reach their max... but it isn't working properly. I am not sure if there is...
View ArticleLivePerson default chat client - send custom variables?
Hi, We are having problems with sending custom variables using default button and default monitor code.For basic tests we used simple HTML page, already mentioned default button and monitor code with...
View ArticleInstalling App
Our company has a developer building an app that will integrate chat using "Chat API (Signed REST) - Live."In my developer account I clicked on "Install in to Account," and added it to our production...
View ArticleLive person mobile - how to add to site ?
Hi, how to use LP mobile chat like this LivePerson Mobile Chat Solutions | Products | LivePerson on my mobile site. I've already searched the LP web site, but I did not find any useful information...
View ArticleChecking agent availability without starting an agent session
Hi, I am using the REST API for LivePerson and would like to know if there is any way to check the availability of an agent without explicitly starting an agent session. So, if I have 3 agents setup...
View ArticleDisplay all open chats using Agent API
Hi all, Please assist me with a quite simple question I could not yet find the answer in the documentation. How can I retrieve a list with all open chats and chat requests using the Agent API?I want to...
View ArticleInstalling App
Our company has a developer building an app that will integrate chat using "Chat API (Signed REST) - Live."In my developer account I clicked on "Install in to Account," and added it to our production...
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