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Display all open chats using Agent API

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Hi all,

 

Please assist me with a quite simple question I could not yet find the answer in the documentation.

 

How can I retrieve a list with all open chats and chat requests using the Agent API?

I want to display a list similar to the big main list in Agent Console but in our own application.

 

Using the Agent API I can get the number of open requests, and the link to the latest request, but how can I display all open chats?

So that the Agent can choose the next chat instead of getting it assigned?

 

Many thanks and have a good afternoon,

Lehmann


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