Here is the scenario. There are two accounts and when the visitor is browsing on a page, based on interaction we want to be able to check agent availability in skills on account A or account B, then present the user with a button and transfer them to the appropriate account when they start to chat.
Currently we're using the Chat API V1, we're using dynamic buttons in order to keep the sessions in sync and my plan is to utilize A2A.
Nitay Bartal suggested utilizing https://community.liveperson.com/docs/DOC-1045#jive_content_id_onAccountToAccountTransfera2aInfo and https://community.liveperson.com/docs/DOC-1045#jive_content_id_chatAvailabilityfilterObject but I'd like some clarity on how this will work. For instance do we need to change lpNumber whenever we're checking agent availability or do we need to do something else? Can an example of onAccountToAccountTransfer(a2aInfo) be provided? Are there any caveats that I should be aware of? It sounds like we'll use the same API key between accounts, is there anything else special we'll need to do with that?