Passing chat from one page to another
I have created an embedded chat box on a page using the javascript APIs. The embedded chat box is present on every page throughout the site. I would like to be able to pass a current chat from page to...
View ArticleExporting Reporting numbers
Is there a way to export statistics from the reports through an API or other means? We have a custom built dashboard of company statistics and we would like to automate getting the numbers we need for...
View ArticleDisplay Agent Profile Picture by Skill?
Can we do this by skill or is it all or none for the Account? https://community.liveperson.com/docs/DOC-1359
View ArticleSetting up canned responses
How do I set up personalized canned responses in Liveperson?
View ArticleIntegrate the Live Person Tickets info with.Net
How can we integrate the Live Person Tickets info with the .Net application (web)?Which Live Person API do we need to use for this?I need to get the attachment from the Live Person (admin console)...
View Articlecallback pattern for getting chat messages
I was wondering if there was any posibility to use a callback pattern for getting chat messages instead of calling API periodically?It would be great if we could just provide url to a method in our...
View ArticleHow to send an alert or automated message to liveperson client from .Net
HI, Can anyone help me How to send an alert or an automated message or mail to liveperson client from .Net. Thanks in advance!!!
View ArticleHow to get the offline survey data
we want to convert the data in the offline survey to a lead and store it our CRM instance, is there any API that we can download/export the offline survey data once the user finish it?
View ArticleCustomizing the Chat Window
Im trying to remove the grey border around the right branding table. Looking at the code, there is a table that is holding an iframe. The border is set to the table inline but I cant find the file to...
View ArticleLarge POST body causes 401 oauth_problem=signature_invalid
When sending a request with a POST/PUT body over a certain size, the liveperson server returns a HTTP 401 error reporting an issue with the oauth signature: internalCode...
View ArticlePassing chat from one page to another
I have created an embedded chat box on a page using the javascript APIs. The embedded chat box is present on every page throughout the site. I would like to be able to pass a current chat from page to...
View Articlecustomize the transcript email
Hi everybody, where i can customizing the transcript email... text, colors, etc. Thanks
View ArticleLive person mobile - how to add to site ?
Hi, how to use LP mobile chat like this LivePerson Mobile Chat Solutions | Products | LivePerson on my mobile site. I've already searched the LP web site, but I did not find any useful information...
View ArticleI need help.
Hi. I would like to know the best way to find some to hire to go through and help set up my Live person correctly. I can be contacted directly at k.walten@locogringo.com
View ArticleHelp With User Interface and Pop Up Window
Hello All, I am new to Live Person. I want to have a Live Person User Interface that does NOT pop up in a new window. I really don't like it. I much prefer it when it stays in the same window and you...
View ArticleNeed help with abandoned shopping cart segmentation!
Hello. We just signed up and got this program for our online quilt store Stitchin' Heaven. We need to set up a segmentation for customer who have items in there shopping cart and then cancel the sale....
View ArticleAPI Chat + LP Chat
Quick Question (hopefully) I have LP chat code on a page. It is performing monitoring and providing chat buttons and proactive chat currently. The session appears in the agent console as expected. I...
View ArticleLive person mobile - how to add to site ?
Hi, how to use LP mobile chat like this LivePerson Mobile Chat Solutions | Products | LivePerson on my mobile site. I've already searched the LP web site, but I did not find any useful information...
View ArticleChat Routing
I followed the directions (https://connect.liveperson.com/message/4642#4642) for routing chats to one operator until they reach their max... but it isn't working properly. I am not sure if there is...
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
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