Live person mobile - how to add to site ?
Hi, how to use LP mobile chat like this LivePerson Mobile Chat Solutions | Products | LivePerson on my mobile site. I've already searched the LP web site, but I did not find any useful information...
View ArticleCustomizing the Chat Window
Im trying to remove the grey border around the right branding table. Looking at the code, there is a table that is holding an iframe. The border is set to the table inline but I cant find the file to...
View ArticleVisit API set up stopped working
Hello liveperson community. We use the VISIT API on our website, it requests some extra information about a visitor from our API from time to time. But at 2013-07-25 19:21 it stopped working. There...
View Article"Skill" doesn't show up in chat client, even though include in request body
When sending the following HTTP requests, a chat is successfully set up with the LivePerson chat client, but the skill is displayed as "-". What should be set in the HTTP request so the skill (in the...
View ArticleNeed help with abandoned shopping cart segmentation!
Hello. We just signed up and got this program for our online quilt store Stitchin' Heaven. We need to set up a segmentation for customer who have items in there shopping cart and then cancel the sale....
View ArticleDisplay Agent Profile Picture by Skill?
Can we do this by skill or is it all or none for the Account? https://community.liveperson.com/docs/DOC-1359
View ArticleLive person mobile - how to add to site ?
Hi, how to use LP mobile chat like this LivePerson Mobile Chat Solutions | Products | LivePerson on my mobile site. I've already searched the LP web site, but I did not find any useful information...
View ArticleOauth wrong credentials (works locally, fails on build server)
Hi, I can use the Agent API successfully from my local machine, but when I run exactly the same script on our build server then I'm getting an Unauthorized response. Request (obfuscated with asterisks...
View ArticleChat API (REST) agent message type
When agent sends message,text field has html tags.Can textType be specified in some way to be only text?I'm sending message from Agent console so is this "problem" only for communications using agent...
View ArticleEmbedding a link to live chat within an email
Hi -- My first post here, so thx for advising if my inquiry should bo posted elsewhere... I am seeking guidance on what needs to be in place to enable a "Click now to Chat" link or button within an...
View ArticleMarco List?
In the email that is sent by the offline survey there is a macro for VisitorIP -- Message sent from IP: {visitorIP}. In the system messages there are few others (primarily {name}). Is the a list of all...
View ArticleHow to capture specific visitor data from Offline Survey?
We would like to capture the OS and browser information within the email sent from a visitor offline survey when an online agent is not available. Currently the visitor's ip address is captured and...
View ArticleUnauthorized - Error when trying to view Apps in Marketplace
When trying to view any app in the App Marketplace I get an error. See screen shots. Any ideashttps://community.liveperson.com/community/customer/apps?view=CollaborationUnauthorizedAccess to this...
View ArticleHelp With User Interface and Pop Up Window
Hello All, I am new to Live Person. I want to have a Live Person User Interface that does NOT pop up in a new window. I really don't like it. I much prefer it when it stays in the same window and you...
View ArticleNeed help with abandoned shopping cart segmentation!
Hello. We just signed up and got this program for our online quilt store Stitchin' Heaven. We need to set up a segmentation for customer who have items in there shopping cart and then cancel the sale....
View ArticleI need help.
Hi. I would like to know the best way to find some to hire to go through and help set up my Live person correctly. I can be contacted directly at k.walten@locogringo.com
View ArticleHow can I notify Live Person agent(s) who are available?
Hi, In my web application(.Net), there are two buttons 'yes' and 'no'. How can I notify Live Person agent(s) who are available, if a user clicks on 'no' button with some info like user name or etc?
View ArticleLPAC_WIN.exe doesn't install correctly with added admin priviledges
When installing the liveperson agent console using LPAC_WIN.exe on an agent machine(no installation priviledges) with added admin priviledges (using runas"ADMIN"), the advanced panel isn't shown when...
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleIs the liveperson client affected by Java updates?
In recent days, Oracle has released a critical update to the Java Runtime that also supports the liveperson client. Will this update break the liveperson client?
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