Can I feed contact form into a chat session?
Hi all, New to the community but have a question regarding our website. Currently our website has a contact form and a chat button so that customers can get in touch via 2 methods. However, what i'd...
View ArticleBuilding a chat window with JS
I copied and pasted the js code found at -> http://community.liveperson.com/docs/DOC-1039 -> into my own ChatDemo.html file. I used the "Complete Example" code found at the end of the page. I...
View ArticleHaving trouble signing Agent REST Api.
I am having trouble calling Agent API with oauth signature. I created and app and got my consumer_key and consumer_secret. Then I installed the app and got my token key and password. I used the sample...
View ArticleNull for uri: availableSlots
I am using Jersey to access the RESTful Agent API. when ever I access the any of the various calls under agentSession, such as info or availability i get a valid response back, see the following log...
View ArticleHow to capture specific visitor data from Offline Survey?
We would like to capture the OS and browser information within the email sent from a visitor offline survey when an online agent is not available. Currently the visitor's ip address is captured and...
View ArticleMarco List?
In the email that is sent by the offline survey there is a macro for VisitorIP -- Message sent from IP: {visitorIP}. In the system messages there are few others (primarily {name}). Is the a list of all...
View ArticleDeveloper Tip - 7 JavaScript Basics Many Developers Aren't Using
Hi All,Check out this cool article which offers some very interesting insights when using JavaScript: http://tech.pro/tutorial/1453/7-javascript-basics-many-developers-aren-t-using-properly-- I'd love...
View ArticleOauth wrong credentials (works locally, fails on build server)
Hi, I can use the Agent API successfully from my local machine, but when I run exactly the same script on our build server then I'm getting an Unauthorized response. Request (obfuscated with asterisks...
View ArticleSample code for IOS Native App ?
Is there sample code for using the IOS Native App library? I've followed the instructions: iOS | Basic Integration and Native iOS Advanced Integration (library v2.0) As best I could, but I think that I...
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Can LP be delivered via GZip compression or similar.
I am currently trying to help increase the performance of our website. One of the tools I am using is showing LP to be somewhat bloated and by GZipping it I can help to reduce load. Is there a way to...
View ArticleHow to get the offline survey data
we want to convert the data in the offline survey to a lead and store it our CRM instance, is there any API that we can download/export the offline survey data once the user finish it?
View ArticleOur chat button is too big on mobile devices. Can it be resized for mobile...
When I access our website using a mobile device the live chat button gets in the way of forms and content. How do I resize the button so it is smaller on mobile devices?
View ArticlePassing chat from one page to another
I have created an embedded chat box on a page using the javascript APIs. The embedded chat box is present on every page throughout the site. I would like to be able to pass a current chat from page to...
View ArticleThe LiveChat Facebook App
Hi, I am working on adding the LiveChat to a Fan Page that I have and it does not seem to work. I added in the account number but when I pull up the app it says the chat is offline. Do I need to add my...
View ArticleEverything you wanted to know about rules but were too scared to ask
I opened this thread for the discussion of rules and anything rules related. At times, rules are underestimated, but with a few minor tweaks you can use LivePerson's rules in amazing ways to target...
View ArticleHaving trouble signing Agent REST Api.
I am having trouble calling Agent API with oauth signature. I created and app and got my consumer_key and consumer_secret. Then I installed the app and got my token key and password. I used the sample...
View ArticleEmbedding a link to live chat within an email
Hi -- My first post here, so thx for advising if my inquiry should bo posted elsewhere... I am seeking guidance on what needs to be in place to enable a "Click now to Chat" link or button within an...
View ArticleBuilding a chat window with JS
I copied and pasted the js code found at -> http://community.liveperson.com/docs/DOC-1039 -> into my own ChatDemo.html file. I used the "Complete Example" code found at the end of the page. I...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleBest Practices to avoid Support
We are new to Liveperson and we are finding that we are getting several Support questions through the chat (and we aren't currently set up for Support to be on chat). Our invite now reads, "Have...
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