When agent sends message,text field has html tags.Can textType be specified in some way to be only text?
I'm sending message from Agent console so is this "problem" only for communications using agent console?
@id: "5"
@type: "line"
time: "2013-07-24T04:27:49.480-04:00"
textType: "html"
text: "<span dir="ltr">Hi there</span>"
by: "AgentName"
source: "agent"
subType: "REGULAR"