Hi,
I made an integration for the Chat Window using Resources files and I'm sending messages containing HTML (like "<a href=''>...</a>").
However this messages are not displayed as HTML in the Agent Console neither in the chat transcripts.
Is there a way to tell LivePerson to show the HTML correctly even if the message is sent from the Chat Window? (by calling LivePerson predefined functions like addRequestToQueue(vaParams), available from the context of the Chat Window by using the Resources files in Admin Console)
Thank you,
Dan