Hello,
I have two questions:
Routing to an Available Operator:
#1: Queue position is NOT dynamic and as queue moves along (chats are handled). The queue position does not refresh. Is there a way to provide the visitor with an updated queue position?
Holding for an Available Operator:
#2 The messages that the visitor receives when holding for an operator are at a frequent interval - every 2 minutes. Is there a way to not show this message every two minutes. Perhaps show it just once and not every two minutes?