Hi. I have in the spec the following paragraph:
2.4 Keep Alive
Our platform is basically a ‘Single Page’ application in which the users aren’t really navigating between pages (the lobby is open on the background at all times) unless they’re opening the Cashier which is opened in an iframe window.
In Liveperson, if a user is staying on the same page for X amount of seconds, Liveperson detect the session as ‘Idle’ and then he’s being removed from the ‘Monitor System’ and cannot be interacted unless he’ll create a new session (logout and then login again).
In order to avoid situations that users are being passed automatically to an ‘Idle’ status, we will need to configure the ‘interval configuration’ by seconds to at least 30min (In seconds: 1,800) so it will give us enough time to engage with the customers before they’ll be ‘removed’ from the ‘Alerts Monitor’.
Now the question: When does the user get ‘Idle’ status? I have never seen it. All the users in Agent console are 'In Site'. Can I configure the interval through monitor lp tag?