Hi,
I would like to create a rule that updates the button state (Available, Busy, Offline, etc).
I created a button in Admin Console under Visitor Experience > Chat > Buttons tab.
I created a Custom Rule Type under Rules > Visitor Rules > Rule Types. The rule type is When visitor requests button impression - My Button.
Using this rule type, I created a rule that changes the button state:
Conditions/Actions: Always do set button impression to 'Offline'
I added the button code to a webpage, but the button state is Online when operators are available.
Based on the rule I created the button should be allways Offline.
What I'm doing wrong? How can I achive that?
Dan