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Why am I getting "consumer_key_unknown" response when attempting to determine the base resource for my app?

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Hi All

 

I'm new to LivePerson and having trouble getting started.  I'm attempting to use the Chat API (unsigned REST) but having issues (I'm following Getting Started: Building a RESTful Chat).

So, I've created a Developer Test Account, then I created a Development AppKey which I installed into my Developer Test Account.

 

When I then attempt to determine the base resources using my Account ID and AppKey I get a 401 status with following response:

"lp_problem=consumer_key_unknown&lp_problem_advice=the appKey is unknown to the Service Provider"

 

So, is this caused by a mistake I'm making when following the documentation, or is it a configuration issue - any ideas?

 

All help gratefully received,

Nick


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