Using employee ID for reporting
Is there anyway I can use the Employee ID to identify someone in reports instead of or in addition to their Operator name?
View ArticleLimiting / Validating A Phone Number Field
Hi. I'm trying to create a Phone Number field in a Pre-Chat Survey and limit it's entry. I need to limit this field to 10 numerical-only characters. As I understand this, I can do this using steps...
View ArticleI need some help adding a ShipWorks integration to a shopping cart
I need some help adding a ShipWorks integration to a shopping cart
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleWordPress - Embedding the Monitor Tag on Pages - Out of Date LivePerson Help...
I am trying to setup embedded monitor tags in my WordPress blog. The following LivePerson Help Doc appears to be outdated. The WP Plugin, MyFTP no longer exists. This is the doc I was referd to by...
View ArticleHow to generate notifications if polling fails
Good morning all, We had a problem with our Exchange Server over the weekend that broke the polling connection to LP. We fixed the problem but we did not catch it until the end of the day on Monday. I...
View ArticleHow to use browser-launched version of LivePerson Agent Console
Im using a Mac. I can't seem to find the steps on how to use this version. I already downloaded the file.I want to use Agent Console via web browser.
View ArticleCan we select which agent will get a particular chat?
We have a customer who wants to integrate LiveEngage Chat with their contact center's existing skills-based routing engine. We can do that if we can select the agent to handle each chat. I'm not...
View ArticleUsing absolute URLs in lpconnect_widgets.json
Hi,I'm using the following JSON object in the lpconnect_widget.json file:{ "name": "Walkme Widget", "enabled": true, "visitor": { "widgetClass":...
View ArticleI need some help adding a ShipWorks integration to a shopping cart
I need some help adding a ShipWorks integration to a shopping cart
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleCan't see the Engagement Options tab in the LivePerson agent
Hi,I implemented a widget using the LivePerson Collaboration SDK. The visitor side loads the resources I specified in the lpconnect_widgets.json, however the agent won't even show a simple javascript...
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BackboneJS Lecture
Jeremy Ashkenas is one of the main minds behind BackboneJS and UnderscoreJS.He is also the creator of CoffeScript and an interesting speaker.In the following presentation, he is talking about the...
View ArticleFlashing Chat Button
Hi all, Hoping for a bit of help here... I use this hosting company http://www.webhosting.uk.com/ They use LIVEPERSON, and have a flashing 'chat button'. Does anyone know how this can be created? I am...
View ArticleWhy am I getting "consumer_key_unknown" response when attempting to determine...
Hi All I'm new to LivePerson and having trouble getting started. I'm attempting to use the Chat API (unsigned REST) but having issues (I'm following Getting Started: Building a RESTful Chat).So, I've...
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LP JS API v. 3 and Monitor Tag
Hey, I'm using the LP JavaScript API version 3 and I recently added the monitor tag in my application. The tag itself works just fine - I see the users that are In Site, I pass/update custom variables...
View ArticleHow to Set Survey Values
I'm embedding a simple chat button into a site where users are already logged on, therefore I already know their name and email. In the Pre-Chat survey there are questions for Name and E-Mail. I want...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleQueue wait time threshold notifications
We want to develop a utility which will lookup into all queues every 15 mins and find out if anyone waiting in queue for long time. If yes we need to send email to particular group.For this Is there...
View ArticleWhy am I getting "consumer_key_unknown" response when attempting to determine...
Hi All I'm new to LivePerson and having trouble getting started. I'm attempting to use the Chat API (unsigned REST) but having issues (I'm following Getting Started: Building a RESTful Chat).So, I've...
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