Hi there,
Apologies if this question has been asked elsewhere; I had a look but couldn't find an answer to the question anywhere.
I am a LivePerson user. We've embedded the LP chat window directly in to our website. Users of our service log in to the website and single sign on integration means that users are automatically logged in to the chat.
The issue we are having is that the private area of the website into which users login features four separate tabbed pages. As users tab from one page to the next, the chat text showing in their window disappears, however it remains in the LP user console which we use to chat with the clients. What I want to achieve is to have chat text remain in place; or at least to follow; the user as they move between pages.
Having spoken to LP support, I've been advised that this is something that our developers may be able to do. As I have only limited development knowledge, any advice which you can give with regards to accomplishing the above would be greatly appreciated.
Please do let me know if I can provide any further information. Thank you in advance for any assistance which you might be able to offer.
Yours sincerely,
Chris