Mobile Chat HTML Integration Issue
I followed the HTML Async Basic Integration example here: HTML Async | Basic Integration I placed the following right above the </body> tag:<script type="text/javascript"> /* LP Mobile JS...
View ArticlePersonalized Canned Responses
Currently, Canned Responses are set at the Group Level and cannot be modified by individual users. It would be useful, since each person has a different style and method of communicating, that the...
View ArticleResource interpreted as Script but...
I'm trying to configure liveperson for a website. I add the LivePerson Monitor code just below the body tag (and tried in several other places as well), but the livechat sticky buttons do not show up...
View ArticleProblem with SSL Handshake
Hi, we are currently trying to send a third party notification to our server over HTTPS. During the SSL handshake we get the following message: TLSv1 Alert, Level: Fatal, Description: Certificate...
View ArticleHow do I place and Liveperson embeddable chat button into a Liveperson...
I am needed assistance placing an embeddable chat button created in Liveperson into a customized popup ad campaign also created in Liveperson. The popup can be seen at the following URL at the lower...
View ArticleProblem using JS Chat API to check online status
Hi,Can someone please help a customer with the following application built on JS Chat API. The command is copied from our code snippets, but is currently not doing anything when uploaded to a page...
View ArticleMaking User Chat remain in place between Pages
Hi there,Apologies if this question has been asked elsewhere; I had a look but couldn't find an answer to the question anywhere. I am a LivePerson user. We've embedded the LP chat window directly in...
View ArticleHow do I add a link to the Branding image in a chat window
I'm trying to add a link to the Branding image in a Chat Modern Design chat window. I've tried using <a href="http://linkAddress" target="_blank"><img src="http://imageAddress" /></a>...
View ArticleQuestion about what happens in the collaboration SDK widget init function
Hi,I'm saving a reference to the collaborationAgentWidget inside it's init function, both on the window and on the widget's scope like the following: var WalkMeLivePersonWidget =...
View ArticleChat API GET URL - Add custom variables (ie, current page)
Hi, I am using javascript 'window.open' to simply launch a chat window with the following url: https://dev.liveperson.net/hc/P29664714/?cmd=file&file=visitorWantsToChat&site=P29664714 I want to...
View ArticleSuppress IP Addresses from Analytics
Does anyone know how to suppress our coporate wan ip address from the LivePerson console reporting. I want to judge the number of chats on visits and page view and with our it suppressed to remove our...
View ArticleChat Button
We are using the standard buttons for reponline, repoffline, and repoccupied. I would like to use the reponline button we're using now and just change the text. Is it possible to change the button...
View ArticleLive Chat Flash Button in AS 2.0 instead of 3.0
My client has a Flash App developed in Actionscript 2.0. They want the Live Chat button but the only soluition seems to be AS3.0. As3.0 is not an option in this case. Any other suggestions? thanks,Chad
View ArticleExample of Data Access XML's
Can anyone provide me with an up-to-date example of the session.xml and agentstate.xml? When I look at...
View Articleimage not appearing for simple div insertion
Hi, I have inherited some code from a developer. He had added the div with our lp number that led to Spanish-language chat and commented it out. Meanwhile, he had another div for English enabled and...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
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Question about Dynamic Buttons
I am developer with new company and they have Liveperson already integrated into the site. I am having a hard time making a simple change and can't find where to change code on our side and looking...
View ArticleUnable to complete installation of application
I have developed an application, but I am unable to complete installation on my test account. When I attempt to install the plugin, I see the initial install screen, followed by the prompts for the...
View ArticleChat API GET URL - Add custom variables (ie, current page)
Hi, I am using javascript 'window.open' to simply launch a chat window with the following url: https://dev.liveperson.net/hc/P29664714/?cmd=file&file=visitorWantsToChat&site=P29664714 I want to...
View Articlemodify height of engagement modern design window
i already pick window skin as "Engagement Modern Design"it says on setting, dimensions is 360x760 (extended: 1,024 x 760)yes i can find files of that on "Resources" tab.everything named collab or...
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